{"id":61806,"date":"2026-05-22T06:46:32","date_gmt":"2026-05-21T21:46:32","guid":{"rendered":"https:\/\/kenjins.jp\/magazine\/?p=61806"},"modified":"2026-05-22T06:46:54","modified_gmt":"2026-05-21T21:46:54","slug":"%e5%96%b6%e6%a5%ad%e3%81%a7pdca%e3%82%92%e5%9b%9e%e3%81%99%e6%96%b9%e6%b3%95%e3%81%a8%e6%88%90%e5%8a%9f%e3%81%ae%e3%82%b3%e3%83%84","status":"publish","type":"post","link":"https:\/\/kenjins.jp\/magazine\/company-interview\/61806\/","title":{"rendered":"\u55b6\u696d\u3067PDCA\u3092\u56de\u3059\u65b9\u6cd5\u3068\u6210\u529f\u306e\u30b3\u30c4"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">\u55b6\u696d\u6210\u679c\u3092\u9ad8\u3081\u308bPDCA\u306e\u5b9f\u8df5\u624b\u9806\u3068\u6539\u5584\u30dd\u30a4\u30f3\u30c8<\/h1>\n\n\n\n<p>\u5546\u8ac7\u306e\u6570\u3092\u5897\u3084\u3057\u3066\u3044\u308b\u306e\u306b\u53d7\u6ce8\u304c\u4f38\u3073\u306a\u3044\u3068\u611f\u3058\u305f\u3068\u304d\u3001\u898b\u76f4\u3059\u3079\u304d\u306f\u300c\u3084\u3063\u305f\u6c17\u300d\u3067\u306f\u306a\u304f\u3001\u55b6\u696d\u3067PDCA\u3092\u56de\u3059\u624b\u9806\u3067\u3059\u3002\u8a08\u753b\uff08Plan\uff09\u3067\u306f\u3001\u8ab0\u306b\u30fb\u4f55\u3092\u30fb\u3044\u3064\u307e\u3067\u306b\u63d0\u6848\u3059\u308b\u304b\u3092\u5177\u4f53\u5316\u3057\u3001\u6b21\u306b\u6e2c\u5b9a\uff08Do\uff09\u3067\u5546\u8ac7\u30ed\u30b0\u3092\u63c3\u3048\u307e\u3059\u3002\u3053\u3053\u3067\u66d6\u6627\u306a\u76ee\u6a19\u306e\u307e\u307e\u3060\u3068\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u304c\u898b\u3048\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u5b9f\u969b\u306b\u7b46\u8005\u304c\u8a66\u3057\u305f\u9650\u308a\u3067\u306f\u3001\u9031\u6b21\u3067\u300c\u521d\u56de\u63a5\u89e6\u2192\u8ab2\u984c\u4eee\u8aac\u63d0\u793a\u2192\u63d0\u6848\u2192\u6b21\u56de\u5408\u610f\u300d\u306e\u5404\u30b9\u30c6\u30c3\u30d7\u3092\u70b9\u6570\u5316\u3057\u3001\u96e2\u8131\u304c\u591a\u3044\u7b87\u6240\u30921\u3064\u3060\u3051\u9078\u3093\u3067\u5bfe\u7b56\u3057\u307e\u3057\u305f\u3002\u3059\u308b\u3068\u3001\u6b21\u306e\u30b5\u30a4\u30af\u30eb\uff08Check\uff09\u3067\u5931\u6ce8\u7406\u7531\u306e\u50be\u5411\u304c\u306f\u3063\u304d\u308a\u51fa\u3066\u3001\u6539\u5584\uff08Act\uff09\u306e\u7cbe\u5ea6\u304c\u4e0a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6210\u529f\u306e\u30b3\u30c4\u306f\u3001\u6539\u5584\u3092\u201c\u65bd\u7b56\u306e\u8ffd\u52a0\u201d\u3067\u306f\u306a\u304f\u201c\u4eee\u8aac\u306e\u4fee\u6b63\u201d\u306b\u5bc4\u305b\u308b\u3053\u3068\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u63d0\u6848\u66f8\u306e\u5909\u66f4\u3088\u308a\u5148\u306b\u3001\u30d2\u30a2\u30ea\u30f3\u30b0\u9805\u76ee\u306e\u9806\u5e8f\u3068\u78ba\u8a8d\u8cea\u554f\u306e\u578b\u3092\u7d71\u4e00\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u5fc5\u305a<strong>PDCA\u306e\u6700\u7d42\u51fa\u529b\u3092\u300c\u6b21\u306e\u4e00\u624b\u300d\u307e\u3067\u843d\u3068\u3057\u8fbc\u3080<\/strong>\u904b\u7528\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u308c\u3067\u55b6\u696d\u306e\u6539\u5584\u304c\u5c5e\u4eba\u5316\u305b\u305a\u3001\u6210\u679c\u304c\u7a4d\u307f\u4e0a\u304c\u308b\u6d41\u308c\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u76ee\u6b21<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"#section-1\">PDCA\u3092\u55b6\u696d\u3067\u6d3b\u7528\u3059\u308b\u524d\u306b\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u57fa\u672c<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"#section-1-1\">PDCA\u306e\u610f\u5473\u30684\u3064\u306e\u5de5\u7a0b<\/a><\/li>\n\n\n\n<li><a href=\"#section-1-2\">\u55b6\u696d\u6d3b\u52d5\u3067PDCA\u304c\u91cd\u8981\u3068\u3055\u308c\u308b\u7406\u7531<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"#section-2\">PDCA\u3092\u55b6\u696d\u3067\u56de\u3059\u30e1\u30ea\u30c3\u30c8<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"#section-2-1\">\u55b6\u696d\u76ee\u6a19\u3068\u884c\u52d5\u91cf\u3092\u660e\u78ba\u306b\u3057\u3084\u3059\u3044<\/a><\/li>\n\n\n\n<li><a href=\"#section-2-2\">\u6539\u5584\u306e\u518d\u73fe\u6027\u304c\u9ad8\u307e\u308a\u30c1\u30fc\u30e0\u5c55\u958b\u3057\u3084\u3059\u3044<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"#section-3\">PDCA\u3092\u55b6\u696d\u3067\u5b9f\u8df5\u3059\u308b\u5177\u4f53\u7684\u306a\u9032\u3081\u65b9<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"#section-3-1\">Plan\u3067\u76ee\u6a19\u3068KPI\u3092\u8a2d\u5b9a\u3059\u308b<\/a><\/li>\n\n\n\n<li><a href=\"#section-3-2\">Do\u3067\u5546\u8ac7\u6570\u3084\u63d0\u6848\u6570\u306a\u3069\u306e\u884c\u52d5\u3092\u5b9f\u884c\u3059\u308b<\/a><\/li>\n\n\n\n<li><a href=\"#section-3-3\">Check\u3067\u7d50\u679c\u3068\u30d7\u30ed\u30bb\u30b9\u3092\u632f\u308a\u8fd4\u308b<\/a><\/li>\n\n\n\n<li><a href=\"#section-3-4\">Action\u3067\u6539\u5584\u7b56\u3092\u6b21\u56de\u306e\u8a08\u753b\u306b\u53cd\u6620\u3059\u308b<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"#section-4\">PDCA\u3092\u55b6\u696d\u3067\u56de\u3059\u969b\u306b\u3088\u304f\u3042\u308b\u5931\u6557<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"#section-4-1\">\u8a08\u753b\u304c\u62bd\u8c61\u7684\u3067\u884c\u52d5\u306b\u843d\u3061\u3066\u3044\u306a\u3044<\/a><\/li>\n\n\n\n<li><a href=\"#section-4-2\">\u8a55\u4fa1\u304c\u611f\u899a\u7684\u3067\u6539\u5584\u306b\u3064\u306a\u304c\u3089\u306a\u3044<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"#section-5\">PDCA\u3092\u55b6\u696d\u3067\u5b9a\u7740\u3055\u305b\u308b\u30dd\u30a4\u30f3\u30c8<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"#section-5-1\">\u77ed\u3044\u5468\u671f\u3067\u56de\u3057\u5b9a\u91cf\u6307\u6a19\u3067\u78ba\u8a8d\u3059\u308b<\/a><\/li>\n\n\n\n<li><a href=\"#section-5-2\">SFA\u3084CRM\u3092\u4f7f\u3063\u3066PDCA\u3092\u898b\u3048\u308b\u5316\u3059\u308b<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"#section-6\">\u307e\u3068\u3081<\/a><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"section-1\">PDCA\u3092\u55b6\u696d\u3067\u6d3b\u7528\u3059\u308b\u524d\u306b\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u57fa\u672c<\/h2>\n\n\n\n<p>\u300c\u8a08\u753b\u3092\u7acb\u3066\u305f\u306e\u306b\u3001\u7d50\u679c\u304c\u524d\u3088\u308a\u826f\u304f\u306a\u3089\u306a\u3044\u300d\u72b6\u6cc1\u3092\u6e1b\u3089\u3059\u306b\u306f\u3001PDCA\u3092\u56de\u3059\u524d\u306b\u5f79\u5272\u3092\u63c3\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u55b6\u696d\u73fe\u5834\u3067\u306f\u3001\u65e5\u3005\u306e\u8a2a\u554f\u3084\u63d0\u6848\u304c\u591a\u304f\u3001\u4f55\u3092\u3082\u3063\u3066\u201c\u6539\u5584\u3067\u304d\u305f\u201d\u3068\u8a00\u3046\u304b\u304c\u66d6\u6627\u306b\u306a\u308a\u304c\u3061\u3067\u3059\u3002\u3053\u3053\u3092\u5148\u306b\u6c7a\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305a\u3001Plan\u3067\u306f\u76ee\u6a19\u3092\u6570\u5024\u3068\u671f\u9593\u3067\u5207\u308a\u3001\u5bfe\u8c61\u9867\u5ba2\u3068\u5546\u6750\u306e\u524d\u63d0\u3082\u66f8\u304d\u307e\u3059\u3002\u6b21\u306bDo\u3067\u306f\u3001\u5b9f\u884c\u5185\u5bb9\u3092\u300c\u3044\u3064\u30fb\u8ab0\u304c\u30fb\u3069\u306e\u9806\u3067\u300d\u3084\u3063\u305f\u304b\u307e\u3067\u6b8b\u3057\u3066\u304f\u3060\u3055\u3044\u3002Check\u306f\u3001\u53d7\u6ce8\u7387\u3060\u3051\u3067\u306a\u304f\u3001\u5546\u8ac7\u5316\u7387\u3001\u6b21\u56de\u8a2d\u5b9a\u7387\u3001\u5931\u6ce8\u7406\u7531\u306e\u5206\u985e\u306a\u3069\u89b3\u6e2c\u70b9\u3092\u56fa\u5b9a\u3057\u307e\u3059\u3002\u7b46\u8005\u304c\u8a66\u3057\u305f\u9650\u308a\u3067\u306f\u3001\u30c1\u30a7\u30c3\u30af\u9805\u76ee\u30923\u3064\u306b\u7d5e\u3063\u305f\u77ac\u9593\u306b\u8b70\u8ad6\u304c\u65e9\u304f\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u6700\u5f8c\u306bAct\u3067\u306f\u3001\u65bd\u7b56\u3092\u5897\u3084\u3059\u3088\u308a\u5148\u306b\u3001\u6b21\u306e\u30b5\u30a4\u30af\u30eb\u3067\u691c\u8a3c\u3059\u308b\u4eee\u8aac\u30921\u3064\u306b\u7d5e\u308b\u306e\u304c\u6700\u3082\u52b9\u679c\u7684\u3067\u3059\u3002<strong>PDCA\u3092\u56de\u3059\u524d\u306b\u300c\u6e2c\u308b\u6307\u6a19\u300d\u3068\u300c\u6b8b\u3059\u8a18\u9332\u300d\u3092\u7d71\u4e00\u3059\u308b<\/strong>\u3001\u3053\u308c\u3060\u3051\u3067\u55b6\u696d\u306e\u5b66\u7fd2\u901f\u5ea6\u304c\u5909\u308f\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"section-1-1\">PDCA\u306e\u610f\u5473\u30684\u3064\u306e\u5de5\u7a0b<\/h3>\n\n\n\n<p>\u65bd\u7b56\u3092\u6253\u3063\u3066\u3044\u308b\u306e\u306b\u6210\u679c\u304c\u4f38\u3073\u306a\u3044\u3068\u304d\u3001\u305f\u3044\u3066\u3044\u300c\u6b21\u306b\u4f55\u3092\u3059\u308c\u3070\u3044\u3044\u304b\u300d\u304c\u66d6\u6627\u3067\u3059\u3002PDCA\u306f\u3001\u3053\u306e\u5224\u65ad\u3092\u30eb\u30fc\u30d7\u3067\u56de\u3057\u76f4\u3059\u305f\u3081\u306e\u67a0\u7d44\u307f\u3060\u3068\u6349\u3048\u308b\u3068\u6574\u7406\u3057\u3084\u3059\u3044\u3067\u3059\u3002\u55b6\u696d\u3067\u306f\u3001\u62c5\u5f53\u8005\u306e\u9811\u5f35\u308a\u3088\u308a\u3082\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u8cea\u304c\u7d50\u679c\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305aP\u306f\u8a08\u753b\uff08Plan\uff09\u3067\u3001\u8ab0\u306b\u30fb\u4f55\u3092\u30fb\u3069\u306e\u9806\u3067\u63d0\u6848\u3059\u308b\u304b\u3092\u6c7a\u3081\u307e\u3059\u3002\u6b21\u306bD\u306f\u5b9f\u884c\uff08Do\uff09\u3067\u3001\u30b9\u30af\u30ea\u30d7\u30c8\u3084\u8cc7\u6599\u3001\u30d5\u30a9\u30ed\u30fc\u624b\u9806\u307e\u3067\u542b\u3081\u3066\u73fe\u5834\u3067\u52d5\u304b\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u91cd\u8981\u306a\u306e\u306f\u3001\u5f8c\u304b\u3089\u632f\u308a\u8fd4\u308c\u308b\u3088\u3046\u8a18\u9332\u306e\u7c92\u5ea6\u3092\u63c3\u3048\u308b\u3053\u3068\u3067\u3059\u3002C\u306f\u8a55\u4fa1\uff08Check\uff09\u3067\u3001\u53d7\u6ce8\u7387\u3060\u3051\u3067\u306a\u304f\u5546\u8ac7\u5316\u7387\u3084\u5931\u6ce8\u7406\u7531\u306e\u5185\u8a33\u307e\u3067\u898b\u307e\u3059\u3002\u7b46\u8005\u304c\u904b\u7528\u3057\u305f\u969b\u306f\u3001\u5931\u6ce8\u7406\u7531\u3092\u300c\u4fa1\u683c\u300d\u300c\u4e0d\u4e00\u81f4\u300d\u300c\u30bf\u30a4\u30df\u30f3\u30b0\u300d\u306e3\u5206\u985e\u306b\u56fa\u5b9a\u3059\u308b\u3068\u3001\u4f1a\u8b70\u304c\u65e9\u304f\u9032\u307f\u307e\u3057\u305f\u3002\u6700\u5f8c\u306bA\u306f\u6539\u5584\uff08Act\uff09\u3067\u3001\u6b21\u306e\u63d0\u6848\u5185\u5bb9\u3084\u63a5\u89e6\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u4fee\u6b63\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u5de5\u7a0b\u3054\u3068\u306b\u76ee\u7684\u3068\u6210\u679c\u7269\u3092\u5206\u3051\u308b<\/strong>\u3068\u3001\u55b6\u696d\u306ePDCA\u304c\u601d\u3044\u3064\u304d\u306e\u898b\u76f4\u3057\u3067\u306f\u306a\u304f\u518d\u73fe\u6027\u3042\u308b\u5b66\u7fd2\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"section-1-2\">\u55b6\u696d\u6d3b\u52d5\u3067PDCA\u304c\u91cd\u8981\u3068\u3055\u308c\u308b\u7406\u7531<\/h3>\n\n\n\n<p>\u300c\u9811\u5f35\u308a\u304c\u6570\u5b57\u306b\u7d50\u3073\u3064\u304b\u306a\u3044\u300d\u3068\u611f\u3058\u308b\u77ac\u9593\u306f\u3001\u55b6\u696d\u3042\u308b\u3042\u308b\u3067\u3059\u3002\u63d0\u6848\u4ef6\u6570\u3084\u8a2a\u554f\u56de\u6570\u3092\u5897\u3084\u3057\u3066\u3082\u3001\u6210\u679c\u304c\u4f38\u3073\u306a\u3044\u3068\u304d\u539f\u56e0\u306f\u65bd\u7b56\u305d\u306e\u3082\u306e\u3088\u308a\u3001\u5224\u65ad\u306e\u6839\u62e0\u304c\u63c3\u3063\u3066\u3044\u306a\u3044\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002\u3060\u304b\u3089\u55b6\u696d\u6d3b\u52d5\u3067\u306fPDCA\u304c\u91cd\u8981\u3068\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>Plan\u3067\u72d9\u3044\u3092\u660e\u78ba\u306b\u3057\u3001Do\u3067\u5b9f\u884c\u5185\u5bb9\u3068\u6761\u4ef6\u3092\u6b8b\u3059\u3068\u3001\u6b21\u306e\u6253\u3061\u624b\u304c\u201c\u52d8\u201d\u304b\u3089\u201c\u691c\u8a3c\u201d\u306b\u5909\u308f\u308a\u307e\u3059\u3002\u3055\u3089\u306bCheck\u3067\u306f\u3001\u53d7\u6ce8\u7387\u3060\u3051\u3067\u306a\u304f\u5931\u6ce8\u7406\u7531\u3084\u6b21\u56de\u8a2d\u5b9a\u7387\u3092\u898b\u3066\u3001\u3069\u3053\u3067\u30ba\u30ec\u305f\u304b\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002\u3053\u3053\u3067\u7b46\u8005\u304c\u904b\u7528\u3057\u305f\u7d4c\u9a13\u3067\u306f\u3001\u5931\u6ce8\u7406\u7531\u3092\u300c\u4fa1\u683c\u30fb\u4e0d\u4e00\u81f4\u30fb\u30bf\u30a4\u30df\u30f3\u30b0\u300d\u306e\u3069\u308c\u304b\u306b\u5bc4\u305b\u3066\u96c6\u8a08\u3057\u305f\u3060\u3051\u3067\u3001\u6539\u5584\u4f1a\u8b70\u304c\u6563\u3089\u304b\u3089\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3067\u306f\u3001\u306a\u305c\u6bce\u56de\u540c\u3058\u53cd\u7701\u4f1a\u3067\u7d42\u308f\u3063\u3066\u3057\u307e\u3046\u306e\u3067\u3057\u3087\u3046\u304b\uff1f\u7406\u7531\u306f\u3001Act\u3067\u4fee\u6b63\u3059\u308b\u5bfe\u8c61\u304c\u66d6\u6627\u306a\u307e\u307e\u6b21\u9031\u306e\u884c\u52d5\u306b\u98db\u3093\u3067\u3057\u307e\u3046\u304b\u3089\u3067\u3059\u3002<strong>\u91cd\u8981\u306a\u306e\u306fPDCA\u3092\u201c\u56de\u3059\u3053\u3068\u201d\u3067\u306f\u306a\u304f\u3001\u201c\u4fee\u6b63\u306e\u7cbe\u5ea6\u3092\u4e0a\u3052\u308b\u4ed5\u7d44\u307f\u201d\u3068\u3057\u3066\u904b\u7528\u3059\u308b\u3053\u3068<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"section-2\">PDCA\u3092\u55b6\u696d\u3067\u56de\u3059\u30e1\u30ea\u30c3\u30c8<\/h2>\n\n\n\n<p>\u5024\u5f15\u304d\u306e\u56de\u6570\u3060\u3051\u304c\u5897\u3048\u3066\u3001\u809d\u5fc3\u306e\u53d7\u6ce8\u7387\u304c\u4e0a\u304c\u3089\u306a\u3044\u3002\u305d\u3093\u306a\u505c\u6ede\u304c\u7d9a\u304f\u3068\u3001\u5834\u5f53\u305f\u308a\u306e\u4fee\u6b63\u306b\u75b2\u308c\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u305d\u3053\u3067\u55b6\u696d\u3067PDCA\u3092\u56de\u3059\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u9811\u5f35\u308a\u3067\u306f\u306a\u304f\u518d\u73fe\u6027\u3092\u4f5c\u308c\u308b\u70b9\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>Plan\u3067\u72d9\u3044\u3092\u5206\u89e3\u3057\u3001Do\u3067\u5b9f\u884c\u6761\u4ef6\u3092\u63c3\u3048\u308b\u3068\u3001\u6b21\u56de\u306e\u6bd4\u8f03\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002Check\u3067\u306f\u5546\u8ac7\u5316\u7387\u3084\u5931\u6ce8\u7406\u7531\u306e\u6bd4\u7387\u307e\u3067\u898b\u3089\u308c\u308b\u305f\u3081\u3001\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u304c\u201c\u6c17\u5206\u201d\u3067\u306f\u306a\u304f\u30c7\u30fc\u30bf\u306b\u5bc4\u308a\u307e\u3059\u3002\u7b46\u8005\u304c\u62c5\u5f53\u3057\u3066\u3044\u305f\u6848\u4ef6\u3067\u306f\u3001\u5931\u6ce8\u7406\u7531\u3092\u300c\u76f8\u624b\u306e\u691c\u8a0e\u9806\u5e8f\u300d\u300c\u4fa1\u683c\u6761\u4ef6\u300d\u300c\u8981\u4ef6\u306e\u30ba\u30ec\u300d\u306b\u5206\u3051\u3066\u8a18\u9332\u3057\u305f\u3068\u3053\u308d\u3001\u4f1a\u8b70\u3067\u306e\u8b70\u8ad6\u304c\u6700\u77ed\u3067\u53ce\u675f\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306bAct\u3067\u4fee\u6b63\u5bfe\u8c61\u30921\u3064\u306b\u7d5e\u308b\u3068\u3001\u62c5\u5f53\u8005\u3054\u3068\u306e\u7656\u306b\u5de6\u53f3\u3055\u308c\u306b\u304f\u304f\u306a\u308a\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066<strong>\u55b6\u696d\u306e\u5b66\u7fd2\u304c\u84c4\u7a4d\u3055\u308c\u3001\u6210\u679c\u304c\u7a4d\u307f\u4e0a\u304c\u308b<\/strong>\u72b6\u614b\u306b\u306a\u308a\u3001\u6539\u5584\u304c\u5c5e\u4eba\u5316\u3057\u306b\u304f\u3044\u306e\u304c\u5927\u304d\u306a\u5229\u70b9\u3067\u3059\u3002\u6b21\u306e\u884c\u52d5\u306f\u3001\u307e\u305a\u6307\u6a19\u30923\u3064\u306b\u7d5e\u3063\u3066\u904b\u7528\u3092\u59cb\u3081\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"section-2-1\">\u55b6\u696d\u76ee\u6a19\u3068\u884c\u52d5\u91cf\u3092\u660e\u78ba\u306b\u3057\u3084\u3059\u3044<\/h3>\n\n\n\n<p>\u62c5\u5f53\u8005\u3054\u3068\u306b\u300c\u4eca\u6708\u306f\u9811\u5f35\u308a\u307e\u3059\u300d\u3068\u8a00\u3063\u3066\u3082\u3001\u4f55\u3092\u3082\u3063\u3066\u9054\u6210\u3068\u3059\u308b\u306e\u304b\u304c\u5b9a\u307e\u3063\u3066\u3044\u306a\u3044\u3068\u3001PDCA\u306f\u5f62\u3060\u3051\u306b\u306a\u308a\u304c\u3061\u3067\u3059\u3002\u3060\u304b\u3089\u55b6\u696d\u76ee\u6a19\u3068\u884c\u52d5\u91cf\u3092\u660e\u78ba\u306b\u3057\u3066\u304a\u304f\u3068\u3001\u8a08\u753b\u304b\u3089\u5b9f\u884c\u3001\u632f\u308a\u8fd4\u308a\u307e\u3067\u8ff7\u3044\u306b\u304f\u304f\u306a\u308a\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066<strong>\u6570\u5b57\u3068\u884c\u52d5\u304c\u7d50\u3073\u3064\u304d\u3001\u6539\u5584\u304c\u9032\u3081\u3084\u3059\u3044<\/strong>\u72b6\u614b\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u76ee\u6a19\u306f\u300c\u53d7\u6ce8\u4ef6\u6570\u300d\u3060\u3051\u3067\u306a\u304f\u300c\u63d0\u6848\u4ef6\u6570\u300d\u300c\u5546\u8ac7\u5316\u7387\u300d\u300c\u6b21\u56de\u8a2d\u5b9a\u7387\u300d\u306b\u5206\u89e3\u3057\u307e\u3059\u3002\u305d\u306e\u3046\u3048\u3067\u884c\u52d5\u91cf\u3092\u6c7a\u3081\u30011\u65e5\u306e\u63a5\u89e6\u4ef6\u6570\u3001\u63d0\u6848\u66f8\u4f5c\u6210\u306e\u7740\u624b\u30bf\u30a4\u30df\u30f3\u30b0\u3001\u30d5\u30a9\u30ed\u30fc\u30b3\u30fc\u30eb\u306e\u671f\u9650\u306a\u3069\u3001\u518d\u73fe\u3067\u304d\u308b\u5358\u4f4d\u306b\u843d\u3068\u3057\u8fbc\u307f\u307e\u3059\u3002\u3053\u3053\u3067\u554f\u3044\u305f\u3044\u306e\u306f\u3001\u3042\u306a\u305f\u306e\u76ee\u6a19\u306f\u201c\u601d\u3044\u3064\u304d\u306e\u9811\u5f35\u308a\u201d\u3092\u8a31\u3059\u8a2d\u8a08\u306b\u306a\u3063\u3066\u3044\u306a\u3044\u3067\u3057\u3087\u3046\u304b\uff1f<\/p>\n\n\n\n<p>\u3053\u3046\u3057\u3066\u57fa\u6e96\u304c\u63c3\u3046\u3068\u3001Check\u306e\u5834\u9762\u3067\u4e0d\u8db3\u304c\u3069\u3053\u306b\u3042\u308b\u304b\u304c\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002\u7b46\u8005\u304c\u73fe\u5834\u3067\u904b\u7528\u3057\u305f\u969b\u306f\u3001\u884c\u52d5\u91cf\u3092\u9031\u6b21\u3067\u70b9\u691c\u3057\u3001\u4e0b\u632f\u308c\u306e\u539f\u56e0\u3092\u300c\u6e96\u5099\u4e0d\u8db3\u300d\u300c\u8ffd\u5ba2\u9045\u308c\u300d\u306e2\u7cfb\u7d71\u306b\u6574\u7406\u3057\u305f\u3060\u3051\u3067\u3001\u6b21\u306eAct\u304c\u5177\u4f53\u5316\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" 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id=\"section-3-1\">Plan\u3067\u76ee\u6a19\u3068KPI\u3092\u8a2d\u5b9a\u3059\u308b<\/h3>\n\n\n\n<p>\u6b21\u306b\u4f55\u3092\u6539\u5584\u3059\u3079\u304d\u304b\u306f\u3001\u76ee\u6a19\u306e\u7f6e\u304d\u65b9\u3067\u6c7a\u307e\u308a\u307e\u3059\u3002\u305d\u3053\u3067\u55b6\u696d\u6d3b\u52d5\u306ePlan\u3067\u306f\u3001\u30b4\u30fc\u30eb\u3068KPI\u3092\u30bb\u30c3\u30c8\u3067\u5b9a\u7fa9\u3057\u3001\u8ffd\u3046\u5bfe\u8c61\u3092\u4e00\u5ea6\u3067\u63c3\u3048\u308b\u306e\u304c\u52b9\u679c\u7684\u3067\u3059\u3002\u53d7\u6ce8\u4ef6\u6570\u3060\u3051\u3092\u63b2\u3052\u308b\u3068\u3001\u9060\u3044\u672a\u6765\u306e\u6570\u5b57\u306b\u306a\u308a\u304c\u3061\u306a\u306e\u3067\u3001\u5546\u8ac7\u5316\u7387\u3084\u6b21\u56de\u8a2d\u5b9a\u7387\u307e\u3067\u5206\u89e3\u3057\u307e\u3059\u3002\u3053\u3046\u3057\u3066\u304a\u304f\u3068\u3001\u5f53\u65e5\u3084\u4eca\u9031\u306e\u884c\u52d5\u3068\u7d50\u679c\u304c\u7d50\u3073\u3064\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>Plan\u306f\u6599\u7406\u3067\u3044\u3048\u3070\u30ec\u30b7\u30d4\u3092\u4f5c\u308b\u4f5c\u696d\u306b\u8fd1\u3044\u3067\u3059\u3002\u6750\u6599\u304c\u591a\u3044\u3060\u3051\u3067\u306f\u5b8c\u6210\u3057\u307e\u305b\u3093\u304c\u3001\u91cf\u3068\u624b\u9806\u304c\u6c7a\u307e\u3063\u3066\u3044\u308b\u3068\u8ff7\u3044\u304c\u6e1b\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070KPI\u306f\u300c\u521d\u56de\u63a5\u89e6\u2192\u8ab2\u984c\u8074\u53d6\u2192\u63d0\u6848\u63d0\u51fa\u300d\u305d\u308c\u305e\u308c\u306e\u5230\u9054\u7387\u3067\u7f6e\u304d\u3001\u76ee\u6a19\u5024\u306b\u306f\u671f\u9650\u3068\u9054\u6210\u6761\u4ef6\u3092\u6dfb\u3048\u307e\u3059\u3002\u7b46\u8005\u306e\u7d4c\u9a13\u3067\u306f\u3001\u6570\u5024\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u306b\u201c\u6700\u4f4e\u9650\u30e9\u30a4\u30f3\u201d\u3068\u201c\u653b\u3081\u308b\u30e9\u30a4\u30f3\u201d\u306e2\u6bb5\u968e\u306b\u3059\u308b\u3068\u3001\u73fe\u5834\u306e\u6e29\u5ea6\u611f\u304c\u63c3\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p><strong>\u76ee\u6a19\u306f\u4e00\u3064\u3001KPI\u306f\u8907\u6570\u3067\u3082\u300c\u898b\u308b\u9806\u756a\u300d\u3092\u6c7a\u3081\u308b<\/strong>\u3068\u3001Do\u306b\u79fb\u3063\u305f\u77ac\u9593\u304b\u3089\u8ff7\u5b50\u306b\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"section-3-2\">Do\u3067\u5546\u8ac7\u6570\u3084\u63d0\u6848\u6570\u306a\u3069\u306e\u884c\u52d5\u3092\u5b9f\u884c\u3059\u308b<\/h3>\n\n\n\n<p>\u63d0\u6848\u3092\u51fa\u3057\u305f\u306f\u305a\u306a\u306e\u306b\u3001\u6b21\u306e\u4f1a\u8a71\u304c\u565b\u307f\u5408\u308f\u306a\u3044\u3002\u305d\u3093\u306a\u30ba\u30ec\u306f\u3001\u5b9f\u884c\u306e\u8a18\u9332\u304c\u8db3\u308a\u306a\u3044\u3068\u8d77\u304d\u307e\u3059\u3002Do\u3067\u306f\u300c\u4f55\u3092\u3084\u3063\u305f\u304b\u300d\u3060\u3051\u3067\u306a\u304f\u3001\u300c\u3069\u3093\u306a\u6761\u4ef6\u3067\u3001\u3069\u306e\u9806\u3067\u300d\u884c\u3063\u305f\u304b\u307e\u3067\u6b8b\u3059\u306e\u304c\u30b3\u30c4\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305a\u5b9f\u884c\u306e\u5358\u4f4d\u3092\u6c7a\u3081\u307e\u3059\u3002\u5546\u8ac7\u6570\u3084\u63d0\u6848\u6570\u3092\u6570\u3048\u308b\u5834\u5408\u3067\u3082\u3001\u305f\u3060\u201c\u8a2a\u554f\u3057\u305f\u56de\u6570\u201d\u3067\u306f\u60c5\u5831\u304c\u8584\u304f\u306a\u308a\u307e\u3059\u3002\u7b46\u8005\u304c\u73fe\u5834\u3067\u6271\u3044\u3084\u3059\u304b\u3063\u305f\u306e\u306f\u3001\u521d\u56de\u63a5\u89e6\u3001\u30d2\u30a2\u30ea\u30f3\u30b0\u3001\u63d0\u6848\u63d0\u51fa\u3001\u30d5\u30a9\u30ed\u30fc\u9023\u7d61\u306e\u3088\u3046\u306b\u5de5\u7a0b\u3054\u3068\u3078\u5206\u3051\u308b\u65b9\u6cd5\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u521d\u56de\u306f\u30d2\u30a2\u30ea\u30f3\u30b0\u9805\u76ee\u30923\u3064\u5b8c\u4e86\u3055\u305b\u308b\u3001\u63d0\u6848\u63d0\u51fa\u306f\u63d0\u51fa\u65e5\u3068\u5148\u65b9\u306e\u53cd\u5fdc\u3092\u6dfb\u3048\u308b\u3001\u3068\u3044\u3046\u3088\u3046\u306b\u57fa\u6e96\u3092\u7f6e\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6b21\u306b\u3001\u5b9f\u884c\u30c7\u30fc\u30bf\u306e\u6b8b\u3057\u65b9\u3092\u7d71\u4e00\u3057\u307e\u3059\u3002CRM\u306e\u5165\u529b\u6b04\u3092\u63c3\u3048\u3001\u8a18\u5165\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u6bce\u65e5\u7d42\u696d\u524d\u306b\u56fa\u5b9a\u3057\u307e\u3057\u305f\u3002\u3053\u3046\u3059\u308b\u3068\u5f8c\u5de5\u7a0b\u306eCheck\u3067\u8ff7\u308f\u306a\u304f\u306a\u308a\u307e\u3059\u3002<strong>Do\u306e\u76ee\u7684\u306f\u201c\u5897\u3084\u3059\u3053\u3068\u201d\u3067\u306f\u306a\u304f\u201c\u6bd4\u8f03\u3067\u304d\u308b\u5f62\u3067\u5b9f\u884c\u3059\u308b\u3053\u3068\u201d<\/strong>\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u540c\u3058\u884c\u52d5\u91cf\u3067\u3082\u53cd\u5fdc\u304c\u9055\u3046\u7406\u7531\u3092\u3001\u6b21\u306e\u6539\u5584\u306b\u56de\u305b\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"section-3-3\">Check\u3067\u7d50\u679c\u3068\u30d7\u30ed\u30bb\u30b9\u3092\u632f\u308a\u8fd4\u308b<\/h3>\n\n\n\n<p>\u30d5\u30a9\u30ed\u30fc\u3057\u305f\u306e\u306b\u5931\u6ce8\u3057\u305f\u3002\u5546\u8ac7\u306f\u9032\u3093\u3060\u306e\u306b\u6b21\u56de\u304c\u53d6\u308c\u306a\u3044\u3002\u3053\u306e\u3088\u3046\u306a\u7d50\u679c\u306e\u3042\u3068\u3001\u632f\u308a\u8fd4\u308a\u304c\u201c\u6c17\u3065\u304d\u306e\u5171\u6709\u4f1a\u201d\u306b\u306a\u3063\u3066\u3044\u308b\u3068\u3001\u6b21\u306e\u6539\u5584\u304c\u9045\u308c\u307e\u3059\u3002\u3060\u304b\u3089\u3053\u305d\u55b6\u696d\u3067\u306f\u3001Check\u3067\u7d50\u679c\u3068\u30d7\u30ed\u30bb\u30b9\u3092\u540c\u3058\u8ef8\u3067\u898b\u76f4\u3059\u3079\u304d\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305a\u7d50\u679c\u306f\u3001\u53d7\u6ce8\u7387\u3084\u5546\u8ac7\u5316\u7387\u3060\u3051\u3067\u306a\u304f\u3001\u63d0\u6848\u63d0\u51fa\u6570\u306b\u5bfe\u3059\u308b\u53cd\u5fdc\u7387\u307e\u3067\u5206\u3051\u3066\u78ba\u8a8d\u3057\u307e\u3059\u3002\u6b21\u306b\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u521d\u56de\u63a5\u89e6\u304b\u3089\u63d0\u6848\u307e\u3067\u306e\u65e5\u6570\u3001\u30d2\u30a2\u30ea\u30f3\u30b0\u6642\u9593\u3001\u30d5\u30a9\u30ed\u30fc\u306e\u5b9f\u65bd\u30bf\u30a4\u30df\u30f3\u30b0\u306a\u3069\u3001Do\u3067\u6b8b\u3057\u305f\u9805\u76ee\u3068\u7167\u5408\u3057\u307e\u3059\u3002\u7b46\u8005\u304c\u73fe\u5834\u3067\u898b\u3066\u304d\u305f\u7bc4\u56f2\u3067\u306f\u3001\u6570\u5b57\u304c\u60aa\u3044\u539f\u56e0\u306f\u201c\u9811\u5f35\u308a\u4e0d\u8db3\u201d\u3088\u308a\u3082\u201c\u8a18\u9332\u306e\u30ba\u30ec\u201d\u3067\u767a\u899a\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u3053\u3067\u91cd\u8981\u306a\u306e\u306f<strong>\u540c\u3058\u5931\u6557\u3092\u300c\u7d50\u679c\u300d\u3068\u300c\u5de5\u7a0b\u300d\u306b\u5206\u89e3\u3057\u3066\u8a00\u8a9e\u5316\u3059\u308b<\/strong>\u3053\u3068\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u5931\u6ce8\u304c\u5897\u3048\u305f\u306a\u3089\u3001\u539f\u56e0\u3092\u76f8\u624b\u8981\u56e0\u30fb\u6761\u4ef6\u8981\u56e0\u30fb\u9032\u884c\u8981\u56e0\u306b\u5bc4\u305b\u3066\u5206\u985e\u3057\u307e\u3059\u3002\u3053\u306e\u6642\u70b9\u3067\u6b21\u306eAct\u304c\u6c7a\u307e\u308a\u3001\u30c1\u30fc\u30e0\u306e\u5224\u65ad\u3082\u63c3\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"section-3-4\">Action\u3067\u6539\u5584\u7b56\u3092\u6b21\u56de\u306e\u8a08\u753b\u306b\u53cd\u6620\u3059\u308b<\/h3>\n\n\n\n<p>\u632f\u308a\u8fd4\u308a\u304c\u7d42\u308f\u3063\u305f\u306e\u306b\u3001\u6765\u9031\u3082\u540c\u3058\u3084\u308a\u65b9\u3067\u52d5\u3044\u3066\u3057\u307e\u3046\u3002\u305d\u308c\u306fAct\u304c\u5f31\u3044\u30b5\u30a4\u30f3\u3067\u3059\u3002Action\uff08\u6539\u5584\u7b56\uff09\u306f\u3001\u601d\u3044\u3064\u304d\u3092\u305d\u306e\u307e\u307e\u884c\u52d5\u306b\u79fb\u3059\u5de5\u7a0b\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Check\u3067\u898b\u3048\u305f\u30ba\u30ec\u3092\u201c\u6b21\u306ePlan\u306b\u5165\u308b\u5f62\u201d\u3078\u843d\u3068\u3057\u8fbc\u3080\u3068\u3053\u308d\u307e\u3067\u3084\u308b\u306e\u304c\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305a\u4fee\u6b63\u5bfe\u8c61\u30921\u3064\u306b\u7d5e\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u5931\u6ce8\u304c\u5897\u3048\u305f\u7406\u7531\u304c\u300c\u63d0\u6848\u306e\u524d\u63d0\u9055\u3044\u300d\u306a\u3089\u3001\u6b21\u56de\u306ePlan\u3067\u306f\u3001\u30d2\u30a2\u30ea\u30f3\u30b0\u9805\u76ee\u306b\u201c\u9867\u5ba2\u306e\u610f\u601d\u6c7a\u5b9a\u30d7\u30ed\u30bb\u30b9\u201d\u3092\u8ffd\u52a0\u3057\u3001\u63d0\u6848\u66f8\u306e\u69cb\u6210\u9806\u3082\u5165\u308c\u66ff\u3048\u307e\u3059\u3002\u3055\u3089\u306b\u5909\u66f4\u306e\u7bc4\u56f2\u3082\u6c7a\u3081\u307e\u3059\u3002\u5168\u9867\u5ba2\u5171\u901a\u306b\u3059\u308b\u306e\u304b\u3001\u7279\u5b9a\u30bb\u30b0\u30e1\u30f3\u30c8\u3060\u3051\u306b\u9069\u7528\u3059\u308b\u306e\u304b\u3092\u660e\u8a18\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u7b46\u8005\u304c\u904b\u7528\u3057\u305f\u969b\u306f\u3001Act\u3067\u6c7a\u3081\u305f\u5185\u5bb9\u3092\u201c\u6b21\u306e\u9031\u306eKPI\u8a2d\u5b9a\u201d\u306b\u307e\u3067\u53cd\u6620\u3057\u305f\u3053\u3068\u3067\u3001\u4f1a\u8b70\u306e\u56de\u6570\u304c\u6e1b\u308a\u3001\u6539\u5584\u30b9\u30d4\u30fc\u30c9\u304c\u4e0a\u304c\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u6700\u5f8c\u306b<strong>\u300c\u8ab0\u304c\u300d\u300c\u3044\u3064\u307e\u3067\u306b\u300d\u300c\u4f55\u3092\u300d\u5909\u3048\u308b\u304b<\/strong>\u3092\u62c5\u5f53\u8005\u306b\u5171\u6709\u3057\u3001\u518d\u5b9f\u884c\u3067\u304d\u308b\u5f62\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u3067\u6b21\u56de\u306ePlan\u304c\u30d6\u30ec\u305a\u3001\u55b6\u696d\u306ePDCA\u304c\u56de\u308a\u59cb\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" 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class=\"wp-block-heading\" 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