{"id":34997,"date":"2022-11-10T17:23:00","date_gmt":"2022-11-10T08:23:00","guid":{"rendered":"https:\/\/kenjins.jp\/magazine\/?p=34997"},"modified":"2022-11-10T17:23:00","modified_gmt":"2022-11-10T08:23:00","slug":"kpi%e3%81%a8kgi%e3%81%ae%e9%81%95%e3%81%84%e3%81%a8%e3%81%af%ef%bc%9f%e7%9b%ae%e6%a8%99%e9%81%94%e6%88%90%e3%81%abkpi%e3%81%a8kgi%e3%81%ae%e4%ba%8c%e3%81%a4%e3%81%8c%e5%bf%85%e8%a6%81%e3%81%aa","status":"publish","type":"post","link":"https:\/\/kenjins.jp\/magazine\/expert-interview\/34997\/","title":{"rendered":"KPI\u3068KGI\u306e\u9055\u3044\u3068\u306f\uff1f\u76ee\u6a19\u9054\u6210\u306bKPI\u3068KGI\u306e2\u3064\u304c\u5fc5\u8981\u306a\u8a33"},"content":{"rendered":"

\u4f1a\u793e\u3068\u3057\u3066\u66d6\u6627\u306a\u76ee\u6a19\u3084\u9593\u9055\u3063\u305f\u76ee\u6a19\u304c\u8a2d\u5b9a\u3055\u308c\u308b\u3068\u3001\u500b\u3005\u306e\u55b6\u696d\u30de\u30f3\u3084\u30c1\u30fc\u30e0\u306f\u3069\u3053\u306b\u5411\u304b\u3063\u3066\u9032\u3080\u3079\u304d\u304b\u65b9\u5411\u6027\u3092\u5931\u3063\u305f\u308a\u3001\u9032\u3080\u65b9\u5411\u6027\u3092\u9593\u9055\u3063\u305f\u308a\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u4e2d\u5c0f\u4f01\u696d\u306e\u5834\u5408\u3001\u4e2d\u9577\u671f\u306e\u8a08\u753b\u3084\u76ee\u6a19\u3059\u3089\u8a2d\u5b9a\u3057\u3066\u3044\u306a\u3044\u4f1a\u793e\u3082\u591a\u3044\u3067\u3059\u3002\u5927\u304d\u306a\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u306f\u3001KPI\u3068KGI\u306e\u9055\u3044\u3092\u7406\u89e3\u3057\u305f\u4e0a\u3067\u3001\u793e\u9577\u3084\u7d4c\u7d4c\u55b6\u5e79\u90e8\u304c\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

KPI\u3068KGI\u306f\u76ee\u6a19\u9054\u6210\u3092\u3059\u308b\u305f\u3081\u306b\u5927\u4e8b\u306a\u7d4c\u55b6\u6307\u6a19\u306b\u306a\u308a\u307e\u3059\u304c\u3001\u3053\u306e2\u3064\u306f\u76f8\u95a2\u95a2\u4fc2\u306b\u3042\u308b\u305f\u3081\u3001\u540c\u6642\u306b\u4f7f\u308f\u308c\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u6df7\u540c\u3057\u3084\u3044\u8a00\u8449\u3067\u3059\u3002<\/p>\n

\u305d\u3053\u3067\u4eca\u56de\u3001KPI\u3068KGI\u306e\u9055\u3044\u3068\u306f\u4f55\u304b\u3001\u76ee\u6a19\u9054\u6210\u306bKPI\u3068KGI\u306e2\u3064\u304c\u5fc5\u8981\u306a\u8a33\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n

\u25a0KPI\u3068KGI\u306e\u9055\u3044\u3068\u306f\uff1f<\/strong>
\n\u300cKPI\u300d\u306f\u3001KGI\u9054\u6210\u307e\u3067\u306e\u5404\u30d7\u30ed\u30bb\u30b9\u306e\u9054\u6210\u5ea6\u3092\u6e2c\u308b\u3082\u306e\u3067\u3001\u30b4\u30fc\u30eb\u307e\u3067\u306e\u4e2d\u9593\u6307\u6a19\u306e\u610f\u5473\u3092\u6301\u3061\u307e\u3059\u3002\u300cKGI\u300d\u306f\u30d3\u30b8\u30cd\u30b9\u30b4\u30fc\u30eb\u3092\u5b9a\u91cf\u7684\u306b\u793a\u3057\u305f\u6307\u6a19\u305d\u306e\u3082\u306e\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

KPI\u306f\u696d\u52d9\u30ec\u30d9\u30eb\u306b\u304a\u3051\u308b\u5177\u4f53\u7684\u306a\u76ee\u6a19\u8a2d\u5b9a\u3067\u3059\u304c\u3001KGI\u306f\u3088\u308a\u4f01\u696d\u5168\u4f53\u306e\u6226\u7565\u7684\u306a\u76ee\u6a19\u8a2d\u5b9a\u3067\u3059\u3002<\/p>\n

KPI\u3068KGI\u306e\u5927\u304d\u306a\u9055\u3044\u306f\u3001\u4ee5\u4e0b\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u30fbKPI\uff1a\u4e2d\u9593\u76ee\u6a19\u300c\u904e\u7a0b\u300d\u3092\u898b\u308b\u6307\u6a19
\n\u30fbKGI\uff1a\u6700\u7d42\u76ee\u6a19\u300c\u7d50\u679c\u300d\u3092\u898b\u308b\u6307\u6a19<\/p>\n

\u4e8b\u696d\u8a08\u753b\u66f8\u3092\u4f5c\u6210\u3059\u308b\u969b\u306f\u3001\u307e\u305a\u306fKGI\u3092\u6c7a\u5b9a\u3057\u3001\u305d\u306eKGI\u3092\u9069\u5207\u306b\u5206\u89e3\u3057\u3066\u6226\u7565\u3068\u3057\u3066\u306eKPI\u3092\u5b9a\u3081\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u25a0KPI\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u304c\u5fc5\u8981\u3068\u3055\u308c\u308b\u80cc\u666f<\/strong>
\nKPI\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u306f\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u5358\u4f4d\u306e\u76ee\u6a19\uff08KGI\uff09\u3092\u9054\u6210\u306b\u81f3\u308b\u901a\u904e\u70b9\u3068\u3057\u3066KPI\u3092\u8a2d\u5b9a\u3057\u3001\u9054\u6210\u72b6\u6cc1\u3092\u8a55\u4fa1\u3059\u308b\u76ee\u6a19\u7ba1\u7406\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

KPI\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u6570\u5024\u76ee\u6a19\u3068\u3044\u3046\u660e\u78ba\u306a\u6307\u6a19\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u5185\u3067\u5171\u901a\u306e\u610f\u8b58\u3092\u6301\u3066\u308b\u70b9\u3067\u3059\u3002<\/p>\n

\u305d\u306e\u7d50\u679c\u3001\u300c\u3044\u3064\u307e\u3067\u306b\u300d\u300c\u3069\u306e\u3088\u3046\u306b\u300d\u300c\u4f55\u3092\u3059\u3079\u304d\u304b\u300d\u3068\u3044\u3046\u5224\u65ad\u304c\u3057\u3084\u3059\u304f\u306a\u308a\u3001\u30e1\u30f3\u30d0\u30fc\u500b\u3005\u306e\u5177\u4f53\u7684\u306a\u884c\u52d5\u3078\u306e\u843d\u3068\u3057\u3053\u307f\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u9ad8\u5ea6\u7d4c\u6e08\u6210\u9577\u671f\u306e\u6642\u4ee3\u3067\u306f\u3001\u4eba\u53e3\u304c\u5897\u52a0\u3057\u3066\u305f\u3053\u3068\u3082\u3042\u308a\u3001\u30e1\u30fc\u30ab\u30fc\u306f\u5927\u91cf\u751f\u7523\u3059\u308c\u3070\u3001\u52dd\u624b\u306b\u58f2\u308c\u305f\u3068\u306f\u7570\u306a\u308a\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u3053\u3068\u306e\u3067\u304d\u308b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3060\u3051\u304c\u751f\u304d\u6b8b\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n

\u4f01\u696d\u306f\u3042\u3089\u3086\u308b\u5de5\u7a0b\u3067\u76ee\u8ad6\u898b\u3092\u7acb\u3066\u3066\u3001\u30b4\u30fc\u30eb\u3092\u60f3\u5b9a\u3057\u3066\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n

\u69d8\u3005\u306a\u30d3\u30b8\u30cd\u30b9\u306e\u65bd\u7b56\u3067\u3001\u30e0\u30ea\u30fb\u30e0\u30e9\u30fb\u30e0\u30e9\u306e\u306a\u3044\u3001\u3088\u308a\u8cea\u306e\u9ad8\u3044\u30a2\u30a6\u30c8\u30d7\u30c3\u30c8\u3092\u51fa\u3059\u5fc5\u8981\u304c\u3042\u308b\u305f\u3081\u3001KPI\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u304c\u53d6\u308a\u5165\u308c\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

KPI\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u53d6\u308a\u7d44\u3080\u4e0a\u3067\u306f\u3001KGI\u3092\u6700\u521d\u306b\u8a2d\u5b9a\u3059\u308b\u610f\u5473\u5408\u3044\u3092\u8a8d\u8b58\u3057\u3001\u6570\u5024\u306b\u3088\u308b\u6307\u6a19\u5316\u3084\u3001\u73fe\u5728\u306e\u72b6\u6cc1\u3092\u6570\u5024\u5316\u3057\u3066\u5171\u6709\u3059\u308b\u3068\u3044\u3063\u305f\u6839\u5e95\u306e\u90e8\u5206\u3067\u306f\u3001\u305d\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3057\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u25a0KPI\u3068\u306f\uff1f<\/strong>
\nKPI\u3068\u306f\u3001\u82f1\u8a9e\u3067\u300cKey Performance Indicator\u300d\u65e5\u672c\u8a9e\u3067\u306f\u3001\u300c\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u300d\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n

KPI\u3068\u3044\u3046\u8a00\u8449\u306f\u300c\u76ee\u6a19\u306b\u5bfe\u3057\u3066\u306e\u9054\u6210\u5ea6\u300d\u3092\u610f\u5473\u3057\u3066\u304a\u308a\u3001\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u65b9\u6cd5\u3084\u30d7\u30ed\u30bb\u30b9\u3001\u9032\u6357\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306b\u4f7f\u308f\u308c\u308b\u6307\u6a19\u3067\u3059\u3002<\/p>\n

KPI\u306f\u3001\u76ee\u6a19\u9054\u6210\u306e\u9032\u6357\u72b6\u6cc1\u3092\u8a08\u308b\u305f\u3081\u306e\u5b9a\u91cf\u7684\u306a\u6307\u6a19\u3067\u3042\u308a\u3001\u6570\u5024\u3067\u6307\u6a19\u5316\u3055\u308c\u308b\u3053\u3068\u304c\u524d\u63d0\u3067\u3059\u3002<\/p>\n

\u76ee\u6a19\u306b\u5bfe\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3001\u3064\u307e\u308a\u4e2d\u9593\u306e\u6307\u6a19\u3067\u3042\u308b\u305f\u3081\u90e8\u9580\u3084\u30c1\u30fc\u30e0\u3001\u696d\u52d9\u3054\u3068\u306b\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u4f8b\u3048\u3070\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u5e83\u544a\u3067\u306f\u3001\u30bb\u30c3\u30b7\u30e7\u30f3\u6570\u3084\u30af\u30ea\u30c3\u30af\u6570\u306a\u3069\u6307\u6a19\u306f\u7121\u6570\u306b\u3042\u308a\u307e\u3059\u304c\u3001\u305d\u306e\u4e2d\u3067\u9069\u5207\u306a\u6307\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n

KPI\u306f\u3001\u7d44\u7e54\u306e\u9054\u6210\u76ee\u6a19\uff08\u58f2\u4e0a\u9ad8\u306a\u3069\uff09\u306b\u5bfe\u3057\u3066\u3001\u76ee\u6a19\u9054\u6210\u5ea6\u5408\u3044\u3092\u8a55\u4fa1\u3059\u308b\u8a55\u4fa1\u6307\u6a19\u3067\u3059\u3002\u76ee\u6a19\u9054\u6210\u306b\u5411\u3051\u305f\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3051\u308b\u9054\u6210\u5ea6\u3092\u628a\u63e1\u3057\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u300c\u4e2d\u9593\u76ee\u6a19\u300d\u3068\u3057\u3066\u975e\u5e38\u306b\u6709\u52b9\u306a\u306e\u304cKPI\u3067\u3059\u3002<\/p>\n

KPI\u3092\u9069\u5207\u306b\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u76ee\u6a19\u304c\u660e\u78ba\u306b\u306a\u308a\u3001\u30c1\u30fc\u30e0\u5185\u306e\u65b9\u5411\u6027\u304c\u7d71\u4e00\u3055\u308c\u307e\u3059\u3002KPI\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u5f8c\u306b\u63a7\u3048\u308b\u6700\u7d42\u76ee\u6a19\u9054\u6210\u306e\u305f\u3081\u306e\u91cd\u8981\u306a\u8981\u7d20\u306b\u306a\u308b\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n

\u25a0KGI\u3068\u306f\uff1f<\/strong>
\nKGI\u3068\u306f\u3001\u82f1\u8a9e\u3067\u300cKey Goal Indicator\u300d\u65e5\u672c\u8a9e\u3067\u306f\u3001\u300c\u91cd\u8981\u76ee\u6a19\u9054\u6210\u6307\u6a19\u300d\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n

\u30d3\u30b8\u30cd\u30b9\u306e\u6700\u7d42\u76ee\u6a19\u3092\u5b9a\u91cf\u7684\u306b\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002\u58f2\u4e0a\u9ad8\u3084\u6210\u7d04\u6570\u3001\u5229\u76ca\u7387\u306a\u3069\u304c\u3053\u308c\u306b\u5f53\u3066\u306f\u307e\u308a\u307e\u3059\u3002<\/p>\n

KPI\u306f\u696d\u52d9\u30ec\u30d9\u30eb\u306b\u304a\u3051\u308b\u5177\u4f53\u7684\u306a\u76ee\u6a19\u8a2d\u5b9a\u3067\u3059\u304c\u3001KGI\u306f\u3088\u308a\u4f01\u696d\u5168\u4f53\u306e\u6226\u7565\u7684\u306a\u76ee\u6a19\u8a2d\u5b9a\u3067\u3059\u3002KPI\u3068KGI\u306f\u3092\u5fc5\u8981\u306a\u30d7\u30ed\u30bb\u30b9\uff08KPI\uff09\u3092\u9054\u6210\u3057\u305f\u3089\u6700\u7d42\u76ee\u6a19(KGI)\u304c\u5b9f\u73fe\u3067\u304d\u308b\u3068\u3044\u3046\u76f8\u95a2\u95a2\u4fc2\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u4f8b\u3048\u3070\u3001\u81ea\u793e\u306e\u696d\u754c\u30b7\u30a7\u30a2\u304c\u73fe\u72b610\u4f4d\u3068\u308f\u304b\u3063\u3066\u3044\u308b\u5834\u5408\u30011\u30641\u3064\u306e\u5546\u54c1\u30ec\u30d9\u30eb\u3067\u8003\u3048\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u6765\u5e74\u5ea6\u4e2d\u306b\u306f\u696d\u754c\u30b7\u30a7\u30a2\u30923\u4f4d\u307e\u3067\u4f38\u3070\u3057\u305f\u3044\u306a\u3069\u3001\u4f01\u696d\u304c\u4eca\u5f8c\u76ee\u6307\u3059\u65b9\u5411\u6027\u3092\u6c7a\u3081\u308b\u3053\u3068\u3092\u300cKGI\u3092\u8a2d\u5b9a\u3059\u308b\u300d\u3068\u8a00\u3044\u307e\u3059\u3002<\/p>\n

\u3042\u308b\u671f\u9593\u306e\u6700\u7d42\u76ee\u6a19\u3092\u6307\u6a19\u5316\u3057\u305f\u3082\u306e\u3067\u3001\u300c\u3044\u3064\u307e\u3067\u306b\u300d\u300c\u4f55\u3092\u300d\u300c\u3069\u308c\u3060\u3051\u300d\u304c\u6570\u5024\u3067\u8a2d\u5b9a\u3055\u308c\u307e\u3059\u3002\u4e8b\u696d\u8a08\u753b\u3067\u3044\u3046\u3068\u3001KGI\u306f\u6570\u591a\u304f\u306eKPI\u306b\u30d6\u30ec\u30a4\u30af\u30c0\u30a6\u30f3\u3055\u308c\u308b\u3001\u30d3\u30b8\u30e7\u30f3\u306e\u3088\u3046\u306a\u5b58\u5728\u306a\u305f\u3081\u3001KPI\u3088\u308a\u3082KGI\u304c\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u3067\u3059\u304c\u3001KPI\u306b\u3088\u3063\u3066\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u9032\u6357\u72b6\u6cc1\u3092\u5b9a\u91cf\u7684\u306b\u628a\u63e1\u3067\u304d\u308b\u305f\u3081\u3001\u65e5\u5e38\u7684\u306a\u696d\u52d9\u30ec\u30d9\u30eb\u3067\u306f\u3001KPI\u306e\u65b9\u304c\u91cd\u8981\u8996\u3055\u308c\u308b\u5834\u5408\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

\u25a0\u76ee\u6a19\u9054\u6210\u306bKPI\u3068KGI\u306e\u4e8c\u3064\u304c\u5fc5\u8981\u306a\u8a33<\/strong>
\n\u7d4c\u55b6\u8005\u306f\u3001\u69d8\u3005\u306a\u6570\u5024\u3092\u898b\u3066\u3001\u6570\u5024\u7ba1\u7406\u3092\u884c\u3046\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u4e2d\u3067\u3082KPI\u3068KGI\u3092\u30bb\u30c3\u30c8\u3067\u8003\u3048\u308b\u3053\u3068\u306f\u3001\u30d3\u30b8\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\uff11\u3001\u6210\u679c\u306b\u7e4b\u304c\u308a\u6613\u304f\u306a\u308b<\/strong>
\n\u30c1\u30fc\u30e0\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3067\u76ee\u6a19\u7ba1\u7406\u3092\u53d6\u308a\u5165\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u3057\u3066\u306f\u3001\u660e\u78ba\u306a\u76ee\u6a19\u304c\u8a2d\u5b9a\u3055\u308c\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u305d\u308c\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u8a08\u753b\u3084\u4e2d\u671f\u76ee\u6a19\u306a\u3069\u304c\u7acb\u3066\u3084\u3059\u304f\u306a\u308b\u70b9\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6210\u679c\u3092\u51fa\u3059\u305f\u3081\u306b\u3069\u3046\u3044\u3063\u305f\u884c\u52d5\u304c\u9069\u5207\u304b\u3092\u8003\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u305f\u3081\u3001\u6210\u679c\u304c\u51fa\u3057\u3084\u3059\u304f\u306a\u308b\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n

KPI\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3067\u306f\u3001\u300c\u6700\u7d42\u7684\u306a\u696d\u7e3e\u3084\u6210\u679c\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u5148\u884c\u6307\u6a19\u300d\u3092\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3057\u307e\u3059\u3002<\/p>\n

\u72b6\u6cc1\u3092\u3044\u3061\u65e9\u304f\u628a\u63e1\u3057\u3066\u3001\u554f\u984c\u89e3\u6c7a\u306e\u624b\u3092\u6253\u3063\u3066\u3044\u304f\u5148\u884c\u7ba1\u7406\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u5b89\u5b9a\u3057\u305f\u76ee\u6a19\u9054\u6210\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u30c1\u30fc\u30e0\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3067\u76ee\u6a19\u7ba1\u7406\u3092\u53d6\u308a\u5165\u308c\u308b\u3068\u3001\u30e1\u30f3\u30d0\u30fc\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3082\u30d7\u30e9\u30b9\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u9069\u5207\u306a\u76ee\u6a19\u8a2d\u5b9a\u304c\u3067\u304d\u3066\u3044\u308c\u3070\u3001\u76ee\u6a19\u306b\u5bfe\u3059\u308b\u8cac\u4efb\u611f\u304c\u6301\u3066\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u300c\u3053\u3046\u3059\u308c\u3070\u76ee\u6a19\u306b\u8fd1\u3065\u304d\u305d\u3046\u3060\u300d\u3068\u884c\u52d5\u306b\u81ea\u4e3b\u6027\u304c\u751f\u307e\u308c\u308b\u305f\u3081\u3067\u3059\u3002<\/p>\n

\uff12\u3001\u9032\u6357\u72b6\u6cc1\u3092\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b<\/strong>
\n\u76ee\u6a19\u7ba1\u7406\u306b\u3088\u3063\u3066\u30b4\u30fc\u30eb\u304c\u660e\u78ba\u306b\u306a\u308b\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u9032\u6357\u72b6\u6cc1\u3082\u628a\u63e1\u3057\u3084\u3059\u304f\u306a\u308b\u3068\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n

KPI\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u300c\u7d50\u679c\u300d\u3067\u306f\u306a\u304f\u3001\u300c\u7d50\u679c\u3092\u51fa\u3059\u305f\u3081\u306e\u6307\u6a19\u300d\u3068\u306a\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3059\u308b\u3053\u3068\u304c\u7279\u5fb4\u3067\u3059\u3002\u9032\u6357\u3092\u76ee\u306b\u898b\u3048\u308b\u5f62\u306b\u3059\u308c\u3070\u3001\u76ee\u6a19\u9054\u6210\u307e\u3067\u72b6\u6cc1\u306b\u554f\u984c\u306a\u3044\u304b\u3001\u30ea\u30ab\u30d0\u30ea\u30fc\u304c\u5fc5\u8981\u304b\u3001\u30e1\u30f3\u30d0\u30fc\u304c\u5224\u65ad\u3057\u3066\u7684\u78ba\u306b\u52d5\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u57fa\u672c\u7684\u306b\u306f\u3001PDCA\u3092\u56de\u3057\u306a\u304c\u3089\u4ee5\u4e0b\u306e\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u884c\u306a\u3063\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n

\u30fb\u7d44\u7e54\u306e\u6210\u679c\u76ee\u6a19\u306b\u57fa\u3065\u3044\u305fKPI\u76ee\u6a19\u3092\u8a2d\u5b9a
\n\u2193
\n\u30fbKPI\u76ee\u6a19\u3092\u6307\u6a19\u3068\u3057\u3066\u696d\u52d9\u3092\u9042\u884c
\n\u2193
\n\u30fb\u6700\u7d42\u6210\u679c\u306e\u691c\u8a3c\u3068\u632f\u308a\u8fd4\u308a\u3001KPI\u306e\u898b\u76f4\u3057<\/p>\n

\u76ee\u6a19\u306b\u5bfe\u3057\u3066\u601d\u3046\u3088\u3046\u306b\u9032\u3093\u3067\u3044\u306a\u3044\u3068\u304d\u306f\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u8a08\u753b\u306e\u898b\u76f4\u3057\u3084\u30ea\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306a\u3069\u3001\u65e9\u3044\u6bb5\u968e\u3067\u5bfe\u7b56\u3082\u6253\u3066\u307e\u3059\u3002<\/p>\n

\u9032\u6357\u72b6\u6cc1\u306b\u3088\u308a\u4ed5\u4e8b\u306e\u8abf\u6574\u304c\u3057\u3084\u3059\u304f\u3001\u6642\u9593\u3084\u30b3\u30b9\u30c8\u306e\u6d6a\u8cbb\u3092\u9632\u3052\u308b\u3053\u3068\u3082\u76ee\u6a19\u8a2d\u5b9a\u306e\u30e1\u30ea\u30c3\u30c8\u3060\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n

\uff13\u3001\u4eba\u4e8b\u8a55\u4fa1\u306b\u3082\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b<\/strong>
\n\u9032\u6357\u72b6\u6cc1\u304c\u628a\u63e1\u3067\u304d\u308b\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u4eba\u4e8b\u8a55\u4fa1\u306b\u3082\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u30b4\u30fc\u30eb\u3067\u3042\u308b\u76ee\u6a19\u306e\u9054\u6210\u3060\u3051\u3067\u306a\u304f\u3001\u9032\u6357\u3092\u898b\u3066\u3001\u76ee\u6a19\u306b\u5bfe\u3059\u308b\u9032\u6357\u306e\u8a55\u4fa1\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u8a55\u4fa1\u304c\u3067\u304d\u308b\u305f\u3081\u3067\u3059\u3002<\/p>\n

\u6210\u679c\u3060\u3051\u306b\u7e1b\u3089\u308c\u305a\u3055\u307e\u3056\u307e\u306a\u8996\u70b9\u304b\u3089\u4eba\u4e8b\u8a55\u4fa1\u3067\u304d\u308b\u306e\u3067\u3001\u3088\u308a\u516c\u5e73\u306b\u8a55\u4fa1\u304c\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

KPI\u3092\u8a55\u4fa1\u5236\u5ea6\u3068\u9023\u643a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u7d44\u7e54\u696d\u7e3e\u7b49\u3078\u306e\u8ca2\u732e\u76ee\u6a19\u3068\u3001\u500b\u4eba\u3068\u3057\u3066\u306e\u6210\u9577\u76ee\u6a19\u30012\u3064\u306e\u8ef8\u30673\uff5e5\u500b\u7a0b\u5ea6\u306e\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u9375\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u76ee\u6a19\u8a2d\u5b9a\u306b\u3088\u308b\u9032\u6357\u3084\u30d7\u30ed\u30bb\u30b9\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u4eba\u4e8b\u8a55\u4fa1\u306e\u6539\u5584\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u25a0KPI\u3068KGI\u3092\u7b56\u5b9a\u3059\u308b\u969b\u306e\u30dd\u30a4\u30f3\u30c8<\/strong>
\nKPI\u306f\u3001\u76ee\u6a19\u306e\u9054\u6210\u5ea6\u5408\u3044\u3092\u8a55\u4fa1\u3059\u308b\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u3057\u304b\u3057\u3001KGI\u3084KSF\u306b\u5408\u81f4\u3057\u305f\u6307\u6a19\u306b\u306a\u3089\u306a\u3051\u308c\u3070\u3001\u52b9\u679c\u7684\u306a\u6210\u679c\u3092\u671f\u5f85\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n

\u9069\u5207\u306aKPI\u3092\u8a2d\u5b9a\u3059\u308b\u306b\u306f\u3001\u30b3\u30f3\u30bb\u30f3\u30b5\u30b9\u306e\u53d6\u308c\u305f\u6307\u6a19\u3067\u3001\u304b\u3064\u6570\u5024\u5316\u3084\u5168\u4f53\u306e\u6574\u5408\u6027\u3092\u610f\u8b58\u3057\u305f\u3082\u306e\u306b\u3059\u308b\u3053\u3068\u304c\u6210\u529f\u306e\u9375\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n

KPI\uff0fKGI\u306e\u76ee\u6a19\u8a2d\u5b9a\u304c\u300c\u58f2\u4e0a\u300d\u3084\u300c\u5229\u76ca\u300d\u3068\u3044\u3063\u305f\u6570\u5b57\u306b\u76f4\u7d50\u3059\u308b\u5834\u5408\u3001\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u7121\u7406\u306a\u8ca9\u58f2\u3092\u884c\u3063\u305f\u308a\u3001\u9867\u5ba2\u306e\u610f\u601d\u3084\u5fd7\u5411\u306b\u6cbf\u308f\u306a\u3044\u30bb\u30fc\u30eb\u30b9\u3092\u884c\u3046\u3053\u3068\u3082\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n

KPI\u306e\u672c\u8cea\u3092\u898b\u8aa4\u308c\u3070\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u3060\u3051\u3067\u306a\u304f\u3001\u58f2\u4e0a\u306e\u4f4e\u4e0b\u306b\u7d50\u3073\u3064\u304f\u3053\u3068\u3082\u60f3\u5b9a\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u9069\u5207\u306aKPI\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u306b\u306f\u3001\u4e0a\u304b\u3089\u306e\u30c8\u30c3\u30d7\u30c0\u30a6\u30f3\u306b\u3088\u3063\u3066\u8a2d\u5b9a\u3059\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u81ea\u4e3b\u6027\u3092\u5f15\u304d\u51fa\u3059\u3053\u3068\u3082\u91cd\u8981\u306a\u53d6\u308a\u7d44\u307f\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u7d44\u7e54\u5168\u4f53\u3067KPI\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u76ee\u7684\u3092\u7406\u89e3\u3057\u3066\u3044\u306a\u3044\u3068\u3001\u6570\u5024\u76ee\u6a19\u3067\u3042\u308bKPI\u3060\u3051\u304c\u8ffd\u6c42\u3055\u308c\u3001KGI\u3092\u5230\u9054\u3059\u308b\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u304c\u8efd\u8996\u3055\u308c\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

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KPI\u306e\u6307\u6a19\u306f\u3001\u7279\u5b9a\u306e\u8ab2\u984c\u304c\u4e0e\u3048\u3089\u308c\u305f\u5c11\u6570\u306e\u30b0\u30eb\u30fc\u30d7\u306b\u95a2\u308f\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u304b\u3064\u8a55\u4fa1\u671f\u9593\u304c\u3088\u308a\u77ed\u3044\u3082\u306e\u304c\u591a\u304f\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

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KGI\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u76ee\u6a19\u8a2d\u5b9a\u306b\u3088\u308a\u3001\u81ea\u4e3b\u6027\u304c\u9ad8\u307e\u308c\u3070\u3001\u500b\u3005\u306eKPI\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u3082\u7e4b\u304c\u308a\u307e\u3059\u3002\u76ee\u6a19\u3092\u5e38\u306b\u610f\u8b58\u3067\u304d\u308b\u74b0\u5883\u304c\u3042\u308b\u3053\u3068\u3067\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u5411\u4e0a\u3084\u7dad\u6301\u3068\u3044\u3063\u305f\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n

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PDCA\u3068\u3044\u3063\u305f\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u6d3b\u7528\u3057\u306a\u304c\u3089\u3001\u9069\u5b9c\u3001KGI\u306e\u9054\u6210\u306b\u5411\u3051\u3066\u9069\u5207\u306b\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3057\u3066\u884c\u304f\u3068\u3044\u3063\u305f\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u9069\u5207\u306aKPI\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u3088\u3063\u3066\u3001\u7d44\u7e54\u529b\u306e\u5f37\u5316\u304c\u56f3\u308c\u3001\u5f93\u696d\u54e1\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u9ad8\u3081\u308b\u3053\u3068\u3082\u3067\u307e\u3059\u3002\u4f1a\u793e\u5168\u4f53\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u7dcf\u5408\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n

\u300c\u3069\u3093\u306a\u8a08\u753b\u3067\u3042\u308c\u3001\u91cd\u8981\u306a\u306e\u306f\u3042\u306a\u305f\u306e\u4fe1\u5ff5\u3067\u3042\u308b\u3002\u4fe1\u5ff5\u306a\u304f\u3057\u3066\u3001\u7d50\u679c\u3092\u51fa\u3059\u3053\u3068\u306a\u3069\u306f\u3001\u3042\u308a\u5f97\u306a\u3044\u3002\u300d<\/strong><\/p>\n

\uff1c\u30a6\u30a3\u30ea\u30a2\u30e0\u30fb\u30b8\u30a7\u30fc\u30e0\u30ba\uff1e<\/p>\n

\u25a0\u6700\u5f8c\u306b<\/strong>
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\u6700\u7d42\u306a\u30b4\u30fc\u30eb\u3068\u306a\u308bKGI\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u3001\u610f\u6b32\u7684\u306b\u4ed5\u4e8b\u306b\u53d6\u308a\u7d44\u3080\u793e\u54e1\u304c\u5897\u3048\u308b\u3088\u3046\u306a\u4ed5\u7d44\u307f\u3092\u4f5c\u308a\u4e0a\u3052\u308b\u3053\u3068\u3067\u3001\u696d\u7e3e\u30a2\u30c3\u30d7\u306a\u3069\u306e\u826f\u3044\u7d50\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n

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\u305d\u306e\u4e2d\u3067KGI\u3092\u63cf\u304d\u81ea\u793e\u304c\u52dd\u8ca0\u3067\u304d\u308b\u5546\u54c1\u306b\u30d5\u30a9\u30fc\u30ab\u30b9\u3057\u3001\u3069\u306e\u3088\u3046\u306a\u9867\u5ba2\u3092\u4e2d\u5fc3\u306b\u3001\u3069\u306e\u3088\u3046\u306a\u58f2\u308a\u65b9\u3092\u3059\u3079\u304d\u304b\u3092\u6c7a\u3081\u3066\u3044\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

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\u5927\u624b\u4f01\u696d\u306e\u5f79\u54e1\u30af\u30e9\u30b9\u3068\u306e\u30a2\u30dd\u30f3\u30c8\u3084\u8ca9\u8def\u62e1\u5927\u3067\u304a\u60a9\u307f\u306e\u4f01\u696d\u69d8\u306f\u3001\u55b6\u696d\u6226\u7565\u306e\u7acb\u6848\u3092\u5f97\u610f\u3068\u3059\u308b\u30d7\u30ed\u4eba\u6750\u3084\u4eba\u8108\u8c4a\u5bcc\u306a\u9867\u554f\u306b\u76f8\u8ac7\u3057\u305f\u308a\u3001\u5b9f\u884c\u652f\u63f4\u3092\u4f9d\u983c\u3059\u308b\u304c\u58f2\u4e0a\u30a2\u30c3\u30d7\u306e\u8fd1\u9053\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

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\"\"<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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