{"id":23234,"date":"2022-05-15T10:16:12","date_gmt":"2022-05-15T01:16:12","guid":{"rendered":"https:\/\/kenjins.jp\/magazine\/?p=23234"},"modified":"2022-05-15T10:16:12","modified_gmt":"2022-05-15T01:16:12","slug":"%e5%96%b6%e6%a5%ad%e3%81%aekpi%e3%81%a8%e3%81%af%ef%bc%9f%e5%96%b6%e6%a5%ad%e3%83%97%e3%83%ad%e3%82%bb%e3%82%b9%e3%82%92%e7%b4%b0%e5%88%86%e5%8c%96%e3%81%97%e3%81%9f%e7%9b%ae%e6%a8%99%e8%a8%ad","status":"publish","type":"post","link":"https:\/\/kenjins.jp\/magazine\/company-interview\/23234\/","title":{"rendered":"KPI\u3068\u306f\u4f55\u304b\uff1f\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u3092\u7d30\u5206\u5316\u3057\u305f\u76ee\u6a19\u8a2d\u5b9a\u304c\u5927\u4e8b\u306a\u8a33"},"content":{"rendered":"<p>\u4f01\u696d\u304c\u6210\u9577\u3059\u308b\u4e0a\u3067\u3001\u55b6\u696d\u76ee\u6a19\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002\u4f01\u696d\u3084\u55b6\u696d\u7d44\u7e54\u304c\u7279\u5b9a\u306e\u671f\u9593\u5185\u306b\u55b6\u696d\u6d3b\u52d5\u306b\u304a\u3051\u308b\u58f2\u4e0a\u76ee\u6a19\u3084\u69d8\u3005\u306a\u6570\u5024\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u306e\u304c\u3001\u55b6\u696d\u76ee\u6a19\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u55b6\u696d\u76ee\u6a19\u3092\u7acb\u3066\u308b\u969b\u306b\u306f\u3001\u58f2\u4e0a\u3052\u91d1\u984d\u3084\u8ca9\u58f2\u6570\u91cf\u306a\u3069\u306b\u95a2\u3059\u308b\u5b9a\u91cf\u7684\u306a\u76ee\u6a19\u3060\u3051\u3067\u306a\u304f\u3001\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u3092\u7d30\u5206\u5316\u3057\u884c\u52d5\u5185\u5bb9\u3068\u3044\u3046\u5b9a\u6027\u7684\u306a\u76ee\u6a19\u3068\u306a\u308bKPI\u3082\u542b\u3081\u3066\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n<p>\u306a\u305c\u306a\u3089\u3001\u7684\u78ba\u306a\u76ee\u6a19\u304c\u5b9a\u3081\u3089\u308c\u3066\u3044\u308c\u3070\u3001\u3084\u308b\u3079\u304d\u3053\u3068\u304c\u660e\u78ba\u306b\u306a\u308a\u3001\u4f59\u8a08\u306a\u6642\u9593\u3084\u30b3\u30b9\u30c8\u3001\u52b4\u529b\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u6700\u77ed\u30eb\u30fc\u30c8\u3067\u76ee\u7684\u3092\u9054\u6210\u3067\u304d\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>\u8a2d\u5b9a\u3055\u308c\u305f\u55b6\u696d\u306eKPI\u306f\u3001\u55b6\u696d\u62c5\u5f53\u8005\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3084\u884c\u52d5\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002<\/p>\n<p>\u305d\u3053\u3067\u4eca\u56de\u306f\u3001KPI\u3068\u306f\u4f55\u304b\u3001\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u3092\u7d30\u5206\u5316\u3057\u76ee\u6a19\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u3001\u9867\u5ba2\u306e\u5275\u9020\u3068\u58f2\u4e0a\u62e1\u5927\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u5927\u4e8b\u306a\u8a33\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u300c\u30ce\u30fc\u30d9\u30eb\u8cde\u53d7\u8cde\u8005\u3068\u305d\u3046\u3067\u306a\u3044\u4eba\u306e\u4e00\u756a\u306e\u9055\u3044\u306f\u3001IQ\u3084\u52b4\u50cd\u502b\u7406\u3067\u306f\u306a\u304f\u3001\u5f7c\u3089\u304c\u81ea\u5df1\u306e\u6210\u9577\u306b\u5927\u304d\u306a\u671f\u5f85\u3092\u3057\u305f\u304b\u306b\u3088\u308b\u3002\u81ea\u5df1\u306b\u3088\u308a\u591a\u304f\u3092\u554f\u3046\u305f\u8005\u304c\u3001\u5049\u5927\u306a\u6210\u679c\u3092\u5f97\u308b\u3002\u300d 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\/>\n\u4f01\u696d\u3084\u7d44\u7e54\u306f\u591a\u304f\u306e\u90e8\u9580\u3084\u696d\u52d9\u306b\u3088\u3063\u3066\u306a\u308a\u7acb\u3063\u3066\u3044\u308b\u305f\u3081\u3001\u4f01\u696d\u306e\u4e2d\u306e\u3072\u3068\u308a\u306e\u5f93\u696d\u54e1\u306e\u8996\u70b9\u3067\u898b\u308b\u3068\u3001\u4f01\u696d\u3084\u7d44\u7e54\u3068\u3057\u3066\u8a2d\u5b9a\u3057\u3066\u3044\u308b\u6700\u7d42\u76ee\u6a19\u306f\u81ea\u5206\u3054\u3068\u3068\u3057\u3066\u6349\u3048\u308b\u3053\u3068\u304c\u96e3\u3057\u304f\u3001\u65e5\u3005\u306e\u696d\u52d9\u304c\u307c\u3093\u3084\u308a\u3068\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n<p>\u55b6\u696d\u76ee\u6a19\u304c\u8a2d\u5b9a\u3055\u308c\u308c\u3070\u3001\u55b6\u696d\u62c5\u5f53\u8005\u306f\u6226\u7565\u7684\u306b\u8003\u3048\u884c\u52d5\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u3053\u3067\u3001\u6700\u7d42\u76ee\u6a19\u9054\u6210\u306b\u5411\u3051\u305f\u5177\u4f53\u7684\u306a\u884c\u52d5\u6307\u6a19\u3092\u793a\u3059\u3082\u306e\u3068\u3057\u3066KPI\u3092\u8a2d\u5b9a\u3059\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u3082\u3057\u9ad8\u3059\u304e\u308b\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3066\u3057\u307e\u3046\u3068\u3001\u3053\u3093\u306a\u5927\u304d\u306a\u6570\u5b57\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u3001\u3068\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u4f4e\u4e0b\u306b\u7e4b\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3067\u3001\u5bb9\u6613\u306b\u9054\u6210\u3067\u304d\u308b\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3068\u3001\u30c1\u30fc\u30e0\u3084\u62c5\u5f53\u8005\u306e\u6210\u9577\u3092\u963b\u5bb3\u3057\u3066\u3057\u307e\u3044\u307e\u3059<\/p>\n<p>\u305d\u306e\u3088\u3046\u306a\u969b\u306b\u3001\u52b9\u679c\u7684\u306a\u300cKPI\u300d\u3092\u8a2d\u5b9a\u3059\u308b\u3068\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n<p>KPI\u3068\u3057\u3066\u5404\u696d\u52d9\u306e\u76ee\u6a19\u8a2d\u5b9a\u3001\u9032\u6357\u3084\u9054\u6210\u7387\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u3084\u308b\u3079\u304d\u696d\u52d9\u304c\u5177\u4f53\u7684\u306b\u306a\u308a\u696d\u52d9\u306e\u751f\u7523\u6027\u304c\u4e0a\u304c\u308b\u3068\u3044\u3046\u52b9\u679c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>KPI\u3092\u8a2d\u5b9a\u3059\u308b\u76ee\u7684\u3068\u3057\u3066\u306f\u3001\u5404\u696d\u52d9\u306b\u304a\u3044\u3066\u300c\u4f55\u3092\u3059\u308b\u3079\u304d\u304b\u300d\u3092\u660e\u78ba\u306b\u6570\u5024\u5316\u3059\u308b\u305f\u3081\u3067\u3042\u308a\u3001\u660e\u78ba\u5316\u3057\u305f\u7d50\u679c\u3001\u52b9\u7387\u7684\u306b\u76ee\u6a19\u9054\u6210\u304c\u3067\u304d\u308b\u3053\u3068\u306bKPI\u3092\u8a2d\u5b9a\u3059\u308b\u610f\u5473\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u25a0\u55b6\u696d\u306eKPI\u3092\u8a2d\u5b9a\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/strong><br \/>\n\u55b6\u696d\u6d3b\u52d5\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u306f\u3001\u300c\u9054\u6210\u3059\u308b\u3053\u3068\u300d\u300c\u627f\u8a8d\u3055\u308c\u308b\u3053\u3068\u300d\u300c\u8cac\u4efb\u3092\u6301\u3064\u3053\u3068\u300d\u306a\u3069\u306e\u52d5\u6a5f\u4ed8\u3051\u8981\u56e0\u304c\u5927\u304d\u304f\u95a2\u4fc2\u3057\u3066\u3044\u307e\u3059\u3002\u751f\u7523\u6027\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u5177\u4f53\u7684\u306a\u7406\u7531\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u7406\u7531\u304b\u3089\u3067\u3059\u3002<\/p>\n<p><strong>\uff11\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u306e\u9032\u6357\u72b6\u6cc1\u304c\u5206\u304b\u308b<\/strong><br \/>\nKPI\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u5b9f\u73fe\u53ef\u80fd\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3001\u8a55\u4fa1\u3092\u884c\u3044\u300c\u4f55\u304b\u3092\u9054\u6210\u3057\u300d\u300c\u4ed6\u4eba\u304b\u3089\u627f\u8a8d\u3055\u308c\u300d\u300c\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u8cac\u4efb\u3092\u6301\u3064\u300d\u6a5f\u4f1a\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30c1\u30fc\u30e0\u5168\u4f53\u306e\u9032\u6357\u72b6\u6cc1\u304c\u5206\u304b\u308b\u306e\u3067\u3001\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u88dc\u5b8c\u304c\u3067\u304d\u305f\u308a\u3001\u5168\u4f53\u306e\u72b6\u6cc1\u3092\u4fef\u77b0\u3057\u3066\u6349\u3048\u308b\u3053\u3068\u3067\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u5411\u4e0a\u306b\u3082\u7e4b\u304c\u308b\u52b9\u679c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\uff12\u3001\u500b\u4eba\u76ee\u6a19\u304c\u660e\u78ba\u306b\u306a\u308b<\/strong><br \/>\n\u55b6\u696d\u6d3b\u52d5\u306b\u304a\u3051\u308b\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7dad\u6301\u30fb\u5411\u4e0a\u3055\u305b\u308b\u306b\u306f\u3001\u3053\u308c\u3089\u306e\u76ee\u6a19\u306e\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3068\u76ee\u6a19\u9054\u6210\u306e\u6a5f\u4f1a\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u500b\u4eba\u76ee\u6a19\u3068\u306f\u3001\u4ed5\u4e8b\u306b\u304a\u3044\u3066\u81ea\u8eab\u306e\u9054\u6210\u3059\u3079\u304d\u76ee\u7684\u306b\u53d6\u308a\u7d44\u3080\u305f\u3081\u306b\u3001\u5177\u4f53\u7684\u306a\u9054\u6210\u57fa\u6e96\u3068\u884c\u52d5\u8a08\u753b\u3092\u6c7a\u3081\u305f\u3082\u306e\u3067\u3059\u3002\u8a2d\u5b9a\u3059\u308b\u76ee\u6a19\u306f\u4eba\u305d\u308c\u305e\u308c\u3067\u3059\u304c\u3001\u4ed5\u4e8b\u3092\u9032\u3081\u3066\u3044\u304f\u4e0a\u3067\u306f\u4f55\u304b\u3057\u3089\u306e\u500b\u4eba\u76ee\u6a19\u3092\u7acb\u3066\u308b\u5834\u5408\u304c\u307b\u3068\u3093\u3069\u3067\u3059\u3002<\/p>\n<p>\u500b\u4eba\u306e\u76ee\u6a19\u3068\u9032\u6357\u72b6\u6cc1\u304c\u660e\u78ba\u306b\u306a\u308b\u3053\u3068\u3067\u3001\u3072\u3068\u308a\u3072\u3068\u308a\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u5411\u4e0a\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u76ee\u6a19\u9054\u6210\u304c\u96e3\u3057\u3044\u72b6\u6cc1\u306b\u304a\u3044\u3066\u3082\u8ab2\u984c\u767a\u304c\u3057\u3084\u3059\u304f\u306a\u308b\u306e\u3067\u3001\u52b9\u679c\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\uff13\u3001\u696d\u52d9\u306e\u7684\u78ba\u306a\u6539\u5584\u304c\u3067\u304d\u308b<\/strong><br \/>\nKPI\u306f\u6700\u7d42\u76ee\u6a19\u306b\u5bfe\u3057\u3066\u306e\u3001\u4e2d\u9593\u76ee\u6a19\u3068\u306a\u308a\u307e\u3059\u3002\u4e2d\u9593\u76ee\u6a19\u3092\u660e\u78ba\u306b\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u5931\u6557\u3057\u3066\u3044\u308b\u70b9\u3084\u6539\u5584\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u304c\u660e\u78ba\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u53cd\u5bfe\u306b\u3001\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u65bd\u7b56\u3082\u660e\u78ba\u306b\u306a\u308b\u305f\u3081\u3001\u6700\u7d42\u76ee\u6a19\u9054\u6210\u3092\u52b9\u7387\u7684\u306b\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u76ee\u6a19\u9054\u6210\u3092\u901a\u3058\u3066\u81ea\u5206\u304c\u3069\u3046\u306a\u3063\u3066\u3044\u304d\u305f\u3044\u304b\u304c\u6700\u3082\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3060\u3068\u8a00\u3048\u307e\u3059\u3002\u76ee\u6a19\u3092\u7acb\u3066\u308b\u524d\u3068\u7acb\u3066\u305f\u5f8c\u3001\u305d\u3057\u3066\u76ee\u6a19\u3092\u9054\u6210\u3057\u305f\u5f8c\u3067\u7740\u5b9f\u306b\u6210\u9577\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u5b9f\u611f\u3059\u308b\u3053\u3068\u304cKPI\u306b\u3088\u308b\u76ee\u6a19\u3092\u7acb\u3066\u308b\u5927\u304d\u306a\u610f\u7fa9\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p><strong>\uff14\u3001\u5e73\u7b49\u306a\u8a55\u4fa1\u57fa\u6e96\u304c\u3067\u304d\u308b<\/strong><br \/>\n\u76ee\u6a19\u3092\u7d30\u5206\u5316\u3057\u3066\u7ba1\u7406\u3057\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u6708\u3054\u3068\u306b\u76ee\u6a19\u306b\u5bfe\u3057\u3066\u306e\u8a55\u4fa1\u3092\u884c\u3046\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u305d\u306e\u7406\u7531\u3068\u3057\u3066\u306f\u3001\u8a55\u4fa1\u3055\u308c\u308b\u6a5f\u4f1a\u3092\u5897\u3084\u3059\u3053\u3068\u3067\u3001\u627f\u8a8d\u6b32\u6c42\u304c\u6e80\u305f\u3055\u308c\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u5411\u4e0a\u306b\u7e4b\u304c\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>KPI\u3068\u3057\u3066\u6570\u5024\u5316\u3057\u305f\u76ee\u6a19\u8a2d\u5b9a\u3068\u884c\u52d5\u6307\u91dd\u306e\u660e\u78ba\u5316\u304c\u3001\u305d\u306e\u307e\u307e\u8a55\u4fa1\u306e\u57fa\u6e96\u3068\u306a\u308a\u307e\u3059\u3002\u300c\u9054\u6210\u7387\u300d\u300c\u884c\u52d5\u91cf\u300d\u306a\u3069\u8a55\u4fa1\u304c\u6570\u5024\u5316\u3055\u308c\u308b\u3053\u3068\u3082\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u3084\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u306a\u304c\u308a\u3001\u7d44\u7e54\u5168\u4f53\u306e\u751f\u7523\u6027\u3092\u4e0a\u304c\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u25a0KPI\u6307\u6a19\u3068\u306f\uff1fKGI\u3068\u306e\u9055\u3044<\/strong><br \/>\nKPI\u3068\u540c\u6642\u306b\u3088\u304f\u4f7f\u308f\u308c\u308b\u8a00\u8449\u306b\u300cKGI\u300d\u304c\u3042\u308a\u307e\u3059\u3002\u300cKPI\u306e\u9054\u6210\u300d\u300cKPI\u306e\u9032\u6357\u300d\u306a\u3069\u9054\u6210\u3059\u3079\u304d\u76ee\u6a19\u3068\u3044\u3046\u610f\u5473\u3067\u4f7f\u308f\u308c\u308b\u305f\u3081\u3001\u6df7\u540c\u3057\u3084\u3059\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>KGI\uff08Key Goal Indicator\uff09\u306f\u3001\u4f01\u696d\u304c\u4e00\u5b9a\u671f\u9593\u306e\u3046\u3061\u306b\u9054\u6210\u3059\u3079\u304d\u6700\u7d42\u76ee\u6a19\u3092\u8868\u3059\u8a00\u8449\u3067\u3059\u3002KGI\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u3001\u6bb5\u968e\u7684\u306b\u8a2d\u5b9a\u3059\u308b\u4e2d\u9593\u76ee\u6a19\u306e\u3053\u3068\u3092KPI\uff08Key Performance Indicator\uff09\u3068\u547c\u3073\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u306b\u3068\u3063\u3066KGI\u306f\u6700\u7d42\u76ee\u6a19\u3001KPI\u306fKGI\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u4e2d\u9593\u76ee\u6a19\u306e\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002<\/p>\n<p>\u3010KPI\u3068KGI\u306e\u9055\u3044\u3011<br \/>\nKGI:\u6700\u7d42\u76ee\u6a19\u3068\u3057\u3066\u8a2d\u5b9a\u3055\u308c\u308b\u3082\u306e\u3002<br \/>\nKPI\uff1a\u6700\u7d42\u76ee\u6a19\u9054\u6210\u306b\u5fc5\u8981\u306a\u30d7\u30ed\u30bb\u30b9\u3092\u5177\u4f53\u5316\u30fb\u6570\u5024\u5316\u3057\u305f\u3082\u306e\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5834\u5408\u3001KGI\u3084KPI\u3068\u3057\u3066\u306f\u6b21\u306e\u3088\u3046\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u306e\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<\/p>\n<p><strong>\uff11\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKGI\u306e\u8a2d\u5b9a\u4f8b<\/strong><br \/>\n\u30fb\u58f2\u4e0a\u9ad8\u3092\u524d\u5e74\u6bd4\u25cf\u25cf\uff05\u4e0a\u6607\u3055\u305b\u308b<br \/>\n\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u30b3\u30b9\u30c8\u3092\u524d\u5e74\u6bd4\u25cf\u25cf\uff05\u524a\u6e1b\u3059\u308b<br \/>\n\u30fb\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u524d\u5e74\u6bd4\u25cf\u25cf\uff05\u6539\u5584\u3059\u308b<br \/>\n\u30fb\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u524d\u5e74\u6bd4\u25cf\u25cf\uff05\u6539\u5584\u3059\u308b<\/p>\n<p><strong>\uff12\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI\u306e\u8a2d\u5b9a\u4f8b<\/strong><br \/>\n\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7d4c\u7531\u306e\u5546\u54c1\u8ca9\u58f2\u500b\u6570\u3092\u524d\u5e74\u6bd4\u25cf\u25cf\uff05\u5897\u52a0\u3055\u305b\u308b<br \/>\n\u30fbCPC\uff081\u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8\uff09\u3092\u524d\u5e74\u6bd4\u25cf\u25cf\uff05\u524a\u6e1b\u3059\u308b<br \/>\n\u30fb\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6539\u5584\u306e\u305f\u3081\u3001JCSI\uff08\u65e5\u672c\u7248\u9867\u5ba2\u6e80\u8db3\u5ea6\u6307\u6570\uff09\u3092\u25cf\u25cf\uff05\u4e0a\u6607\u3055\u305b\u308b<br \/>\n\u30fb\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u6539\u5584\u306e\u305f\u3081\u3001NPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09\u3092\u25cf\u25cf\uff05\u4e0a\u6607\u3055\u305b\u308b<\/p>\n<p>KPI\u306f\u5fc5\u305aKGI\u3068\u95a2\u9023\u306e\u3042\u308b\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002\u305d\u3082\u305d\u3082\u3001KPI\u306fKGI\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u300c\u4e2d\u9593\u76ee\u6a19\u300d\u3068\u3057\u3066\u306e\u5f79\u5272\u304c\u3042\u308a\u307e\u3059\u3002KPI\u304cKGI\u3068\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3066\u3044\u306a\u3051\u308c\u3070\u3001\u306a\u3093\u306e\u305f\u3081\u306eKPI\u306a\u306e\u304b\u3092\u898b\u5931\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n<p>KPI\u3092\u8a2d\u5b9a\u3059\u308b\u3068\u304d\u306f\u3001KGI\u304b\u3089\u9006\u7b97\u3057\u3001KPI\u3092\u9054\u6210\u3057\u3066\u3044\u304f\u3053\u3068\u3067\u81ea\u305a\u3068KGI\u3082\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u306a\u6570\u5024\u76ee\u6a19\u3092\u9078\u3073\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><strong>\u25a0KPI\u3092\u8a2d\u5b9a\u3092\u3059\u308b\u969b\u306b\u6ce8\u610f\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8<\/strong><br \/>\n\u55b6\u696d\u76ee\u6a19\u3092\u7d99\u7d9a\u7684\u306b\u9054\u6210\u3067\u304d\u308c\u3070\u58f2\u4e0a\u304c\u4e0a\u304c\u308a\u3001\u5229\u76ca\u304c\u5897\u3048\u3066\u3044\u304d\u307e\u3059\u3002\u5f53\u7136\u306e\u3053\u3068\u3067\u3059\u304c\u3001\u3053\u308c\u304c\u96e3\u3057\u3044\u304b\u3089\u3053\u305d\u3001\u591a\u304f\u306e\u4f01\u696d\u306f\u55b6\u696d\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\uff11\u3001\u6700\u7d42\u76ee\u6a19(KGI)\u306b\u5373\u3057\u305fKPI\u3092\u8a2d\u5b9a\u3059\u308b<\/strong><br \/>\n\u9069\u5207\u306a\u55b6\u696d\u76ee\u6a19\u3092\u8a2d\u5b9a\u3067\u304d\u3066\u3082\u3001\u305d\u308c\u3092\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304c\u9069\u5207\u306b\u7ba1\u7406\u3067\u304d\u306a\u3044\u3068\u3001\u55b6\u696d\u62c5\u5f53\u8005\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6700\u5927\u5316\u306f\u898b\u8fbc\u3081\u307e\u305b\u3093\u3002KPI\u3092\u8a2d\u5b9a\u3059\u308b\u76ee\u7684\u306f\u6700\u7d42\u76ee\u6a19\u3001KGI\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u3067\u3059\u3002<\/p>\n<p>\u8a08\u753b\u306a\u304f\u76ee\u6a19\u9054\u6210\u3092\u76ee\u6307\u3059\u306e\u3067\u306f\u306a\u304f\u3001\u55b6\u696d\u76ee\u6a19\u304b\u3089\u9054\u6210\u3059\u308b\u3079\u304d\u6570\u5024\u3092\u9006\u7b97\u3057\u3066\u884c\u52d5\u76ee\u6a19\u3092\u7acb\u3066\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u55b6\u696d\u62c5\u5f53\u306e\u7d4c\u9a13\u3084\u80fd\u529b\u3092\u3082\u3068\u306b\u9054\u6210\u53ef\u80fd\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3001\u30c1\u30fc\u30e0\u306e\u6226\u7565\u3092\u7b56\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u305d\u306e\u969b\u3001KPI\u306b\u3070\u304b\u308a\u6ce8\u76ee\u3057\u3066\u3057\u307e\u3046\u3068\u3001\u73fe\u5728\u306e\u500b\u3005\u306e\u696d\u52d9\u30d9\u30fc\u30b9\u306e\u76ee\u6a19\u306b\u306a\u3063\u3066\u3057\u307e\u3044\u672c\u6765\u9054\u6210\u3059\u3079\u304d\u76ee\u6a19\u304b\u3089\u305a\u308c\u3066\u3057\u307e\u3046\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002KGI\u304b\u3089\u9006\u7b97\u3057\u3066KPI\u3092\u8a2d\u5b9a\u3059\u308c\u3070\u3001\u5927\u304d\u304f\u305a\u308c\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p><strong>\uff12\u3001KPI\u306e\u6570\u306f\u6700\u4f4e\u9650\u306b\u8a2d\u5b9a<\/strong><br \/>\nKPI\u306f\u696d\u52d9\u3092\u7d30\u5206\u5316\u3059\u308b\u305f\u3081\u8a2d\u5b9a\u3057\u3088\u3046\u3068\u601d\u3048\u3070\u3001\u3044\u304f\u3089\u3067\u3082\u3067\u304d\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u7d44\u7e54\u30fb\u500b\u4eba\u306b\u8a2d\u5b9a\u3059\u308bKPI\u306e\u6570\u306f3\uff5e5\u500b\u304c\u9069\u5f53\u3060\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u6700\u5927\u3067\u308210\u500b\u7a0b\u5ea6\u3067\u3001\u305d\u308c\u4ee5\u4e0a\u306b\u306a\u308b\u3068\u305f\u3044\u3066\u3044\u306e\u4eba\u306f\u7406\u89e3\u3067\u304d\u306a\u304f\u306a\u3063\u3066\u3057\u307e\u3046\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>\u7d4c\u55b6\u76ee\u6a19\u2192\u90e8\u9580\u76ee\u6a19\u2192\u30c1\u30fc\u30e0\u76ee\u6a19\u2192\u500b\u4eba\u76ee\u6a19\u3068\u76ee\u6a19\u3092\u843d\u3068\u3057\u3066\u3044\u304f\u3053\u3068\u3067\u3001\u52b9\u679c\u7684\u306b\u55b6\u696d\u76ee\u6a19\u3092\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5168\u90e8\u5fc5\u8981\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u3042\u3063\u305f\u3068\u3057\u3066\u3082\u3001KPI\u304c\u591a\u3059\u304e\u308b\u3068\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u306a\u304f\u306a\u3063\u305f\u308a\u7ba1\u7406\u304c\u3067\u304d\u306a\u304f\u306a\u3063\u3066\u3057\u307e\u3046\u3068\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u91cd\u8981\u306a\u76ee\u6a19\u306b\u5bfe\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u9078\u3073\u3001\u7121\u7406\u306e\u306a\u3044KPI\u8a2d\u8a08\u3092\u884c\u3044\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u7279\u306b\u30c1\u30fc\u30e0\u76ee\u6a19\u2192\u500b\u4eba\u76ee\u6a19\u306e\u843d\u3068\u3057\u8fbc\u307f\u304c\u91cd\u8981\u3067\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u3067\u306e\u76ee\u6a19\u3092\u5404\u500b\u4eba\u306e\u80fd\u529b\u306b\u5408\u308f\u305b\u3066\u632f\u308a\u5206\u3051\u3066\u3044\u304f\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p><strong>\uff13\u3001\u8cac\u4efb\u306e\u6240\u5728\u3092\u660e\u78ba\u306b\u3057\u3066\u304a\u304f<\/strong><br \/>\n\u55b6\u696d\u62c5\u5f53\u306e\u30b9\u30ad\u30eb\u3084\u7d4c\u9a13\u304c\u8db3\u308a\u305a\u3001\u76ee\u6a19\u9054\u6210\u306b\u5411\u3051\u305f\u884c\u52d5\u3092\u8a2d\u5b9a\u3067\u304d\u306a\u3044\u30b1\u30fc\u30b9\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305a\u3001\u8ab0\u304c\u3069\u306eKPI\u3092\u8ffd\u3046\u306e\u304b\u3092\u660e\u78ba\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u30c1\u30fc\u30e0\u30671\u3064\u306eKPI\u3092\u8a2d\u5b9a\u3059\u308b\u5834\u5408\u3067\u3082\u8a18\u9332\u3084\u7ba1\u7406\u3092\u3059\u308b\u30ea\u30fc\u30c0\u30fc\u3092\u7acb\u3066\u308b\u3068\u3044\u3044\u3067\u3057\u3087\u3046\u3002\u30c1\u30fc\u30e0\u306e\u6210\u529f\u4e8b\u4f8b\u3092\u7a4d\u6975\u7684\u306b\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u7d4c\u9a13\u306e\u5c11\u306a\u3044\u55b6\u696d\u62c5\u5f53\u3082\u305d\u306e\u60c5\u5831\u3092\u5143\u306b\u884c\u52d5\u76ee\u6a19\u3092\u8a2d\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u8a08\u753b\u3060\u3051\u306b\u306a\u3063\u3066\u3057\u307e\u308f\u306a\u3044\u3088\u3046\u306b\u3001\u3069\u306eKPI\u3092\u8ab0\u304c\u62c5\u5f53\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u3067KPI\u306e\u904b\u7528\u304c\u3088\u308a\u52b9\u679c\u7684\u306a\u3082\u306e\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\uff14\u3001KPI\u306b\u306f\u671f\u9650\u3092\u8a2d\u3051\u308b<\/strong><br \/>\n\u55b6\u696d\u62c5\u5f53\u306e\u884c\u52d5\u306e\u628a\u63e1\u306b\u306f\u3001\u55b6\u696d\u76ee\u6a19\u7ba1\u7406\u30b7\u30fc\u30c8\u304c\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002\u7ba1\u7406\u30b7\u30fc\u30c8\u306b\u306f\u884c\u52d5\u76ee\u6a19\uff08\u4f55\u3092\u3059\u308b\u304b\uff09\u3001\u671f\u9650\uff08\u3044\u3064\u307e\u3067\u306b\u3084\u308b\u304b\uff09\u3001\u6210\u679c\uff08\u3069\u3046\u306a\u308b\u304b\uff09\u306e3\u3064\u306e\u8981\u7d20\u304c\u6700\u4f4e\u9650\u542b\u3080\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>KPI\u3060\u3051\u3067\u306a\u304f\u3001\u3069\u306e\u3088\u3046\u306a\u8a08\u753b\u3084\u76ee\u6a19\u306b\u3082\u8a00\u3048\u308b\u3053\u3068\u3067\u3059\u304c\u3001\u671f\u9650\u306e\u8a2d\u5b9a\u306f\u5fc5\u9808\u3067\u3059\u3002\u7279\u306bKPI\u306f\u9032\u6357\u3092\u8ffd\u3046\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u300c\u3044\u3064\u307e\u3067\u306b\u300d\u3092\u660e\u78ba\u306b\u8a2d\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u300c\u671f\u9650\u300d\u306f\u3001\u55b6\u696d\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u3079\u304d\u65e5\u4ed8\u304b\u3089\u9006\u7b97\u3057\u3001\u3044\u3064\u307e\u3067\u306b\u5404\u76ee\u6a19\u6570\u5024\u3092\u7a4d\u307f\u4e0a\u3052\u308c\u3070\u3044\u3044\u306e\u304b\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u6708\u5225\u3001\u9031\u5225\u3068\u7d30\u304b\u304f\u7ba1\u7406\u3059\u308b\u306e\u304c\u7406\u60f3\u7684\u3067\u3059\u3002<\/p>\n<p><strong>\u25a0\u8a2d\u5b9a\u3057\u305fKPI\u306e\u904b\u7528\u3068\u7ba1\u7406\u306e\uff15\u3064\u306e\u65b9\u6cd5<\/strong><br \/>\n\u7d99\u7d9a\u7684\u306a\u76ee\u6a19\u9054\u6210\u306e\u305f\u3081\u306b\u5927\u5207\u306a\u306e\u306f\u3001\u76ee\u6a19\u7ba1\u7406\u8005\u304c\u55b6\u696d\u62c5\u5f53\u8005\u306e\u76ee\u6a19\u30fb\u884c\u52d5\u30fb\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u3057\u3001\u968f\u6642\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u4e0e\u3048\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<p><strong>\uff11\u3001KPI\u306f\u30c1\u30fc\u30e0\u3067\u5171\u6709<\/strong><br \/>\n\u5206\u696d\u4f53\u5236\u3092\u6577\u304f\u5834\u5408\u306f\u3001\u4f55\u304c\u5f97\u610f\u306a\u306e\u304b\u3001\u4e0d\u5f97\u610f\u306a\u306e\u304b\u3092\u8003\u616e\u3057\u305f\u4e0a\u3067\u30e1\u30f3\u30d0\u30fc\u306e\u914d\u7f6e\u3092\u884c\u3044\u307e\u3059\u3002\u5404\u30e1\u30f3\u30d0\u30fc\u304c\u500b\u3005\u306e\u5c02\u9580\u30b9\u30ad\u30eb\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u53d6\u308a\u7d44\u307f\u3092\u884c\u3046\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002\u500b\u4eba\u306e\u6210\u9577\u3092\u4fc3\u3059\u3053\u3068\u3067\u30c1\u30fc\u30e0\u529b\u5f37\u5316\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>KPI\u306f\u76ee\u6a19\u306b\u5bfe\u3057\u3066\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u7d30\u304b\u304f\u5177\u4f53\u7684\u306b\u3057\u305f\u3082\u306e\u3067\u3059\u3002\u81ea\u5206\u306eKPI\u3060\u3051\u3057\u304b\u628a\u63e1\u3067\u304d\u3066\u3044\u306a\u3044\u72b6\u6cc1\u3060\u3068\u672c\u6765\u9054\u6210\u3059\u3079\u304d\u76ee\u6a19\u3092\u898b\u5931\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n<p>\u81ea\u5206\u306eKPI\u3060\u3051\u3067\u306a\u304f\u3001\u3072\u3068\u308a\u3072\u3068\u308a\u304c\u5e38\u306b\u5168\u4f53\u3092\u4fef\u77b0\u3057\u305f\u3046\u3048\u3067\u81ea\u5206\u306e\u5f79\u5272\u304c\u660e\u78ba\u306b\u306a\u308b\u3088\u3046\u306bKPI\u306f\u5171\u6709\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n<p><strong>\uff12\u3001\u9032\u6357\u3068\u7d50\u679c\u3092\u9577\u671f\u7684\u306b\u7ba1\u7406<\/strong><br \/>\n\u8a2d\u5b9a\u3057\u305fKPI\u306e\u9032\u6357\u3084\u7d50\u679c\u304c\u5206\u304b\u308b\u3088\u3046\u7ba1\u7406\u3092\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002\u55b6\u696d\u76ee\u6a19\u7ba1\u7406\u30b7\u30fc\u30c8\u3067\u55b6\u696d\u62c5\u5f53\u306e\u72b6\u6cc1\u3092\u8a18\u9332\u3059\u308b\u3053\u3068\u3067\u3001\u5168\u4f53\u306e\u9032\u6357\u3092\u7ba1\u7406\u8005\u304c\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u6210\u679c\u306b\u9045\u308c\u304c\u898b\u3089\u308c\u308b\u55b6\u696d\u62c5\u5f53\u306b\u5bfe\u3057\u3066\u306f\u3001\u500b\u5225\u306b\u30a2\u30c9\u30d0\u30a4\u30b9\u3059\u308b\u306a\u3069\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u304c\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002KPI\u306e\u9032\u6357\u306f\u6570\u5024\u7ba1\u7406\u3067\u304d\u308bExcel\u3084IT\u30c4\u30fc\u30eb\u306a\u3069\u3067\u7ba1\u7406\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/p>\n<p>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3084\u65e5\u5225\u3067\u9032\u6357\u304c\u53ef\u8996\u5316\u3067\u304d\u308b\u30c4\u30fc\u30eb\u3067\u3042\u308c\u3070\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u5411\u4e0a\u3082\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\uff13\u3001\u67d4\u8edf\u306aKPI\u306e\u8a2d\u5b9a\u5909\u66f4<\/strong><br \/>\nKPI\u306f\u3042\u304f\u307e\u3067\u3082\u6700\u7d42\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u3001\u4e2d\u9593\u76ee\u6a19\u3067\u3059\u3002\u30d7\u30ed\u30bb\u30b9\u3092\u4e2d\u9593\u76ee\u6a19\u306b\u304a\u304f\u3053\u3068\u3067\u3001\u65b9\u6cd5\u304c\u9593\u9055\u3063\u3066\u3044\u305f\u6642\u306e\u8ecc\u9053\u4fee\u6b63\u3084\u6210\u529f\u30d1\u30bf\u30fc\u30f3\u3092\u63b4\u307f\u3001\u6700\u5927\u5316\u3067\u304d\u308b\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u55b6\u696d\u76ee\u6a19\u306f\u3001\u4f1a\u793e\u306e\u58f2\u4e0a\u76ee\u6a19\u304b\u3089\u9006\u7b97\u3055\u308c\u307e\u3059\u3002\u58f2\u4e0a\u76ee\u6a19\u306f\u904e\u53bb\u306e\u5b9f\u7e3e\u3084\u6210\u9577\u7387\u3001\u5e02\u5834\u306e\u72b6\u6cc1\u3092\u8003\u616e\u3057\u3066\u6c7a\u5b9a\u3057\u307e\u3059\u3002\u7af6\u5408\u4ed6\u793e\u306e\u52d5\u5411\u3082\u52a0\u5473\u3059\u308b\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001KPI\u306f\u5916\u90e8\u8981\u56e0\u3084\u793e\u5185\u30ea\u30bd\u30fc\u30b9\u306a\u3069\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u304f\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p><strong>\uff14\u3001\u5b9a\u671f\u7684\u306b\u632f\u308a\u8fd4\u308a\u3092\u304a\u3053\u306a\u3046<\/strong><br \/>\nKPI\u3092\u904b\u7528\u3059\u308b\u4e0a\u3067\u3001\u632f\u308a\u8fd4\u308a\u3092\u884c\u3046\u3053\u3068\u306f\u3068\u3066\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u632f\u308a\u8fd4\u308a\u3092\u884c\u3046\u3053\u3068\u3067\u6700\u7d42\u76ee\u6a19\u306b\u5bfe\u3057\u3066\u6b63\u3057\u304fKPI\u304c\u8a2d\u5b9a\u3067\u304d\u3066\u3044\u305f\u304b\u3069\u3046\u304b\u306e\u78ba\u8a8d\u3084\u3001\u3088\u308a\u52b9\u679c\u7684\u306aKPI\u8a2d\u5b9a\u306e\u898b\u76f4\u3057\u304c\u3067\u304d\u307e\u3059\u3002\u500b\u5225\u306b\u76ee\u6a19\u8a2d\u5b9a\u3057\u305f\u5f8c\u306f\u3001\u65e5\u6b21\u3084\u9031\u6b21\u3067\u9032\u6357\u72b6\u6cc1\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002\u8a08\u753b\u901a\u308a\u306b\u9032\u307e\u306a\u3044\u5834\u5408\u306f\u3001\u305d\u306e\u539f\u56e0\u3092\u660e\u78ba\u306b\u3057\u305f\u4e0a\u3067\u4e00\u7dd2\u306b\u6539\u5584\u7b56\u3092\u8003\u3048\u307e\u3059\u3002<\/p>\n<p><strong>\uff15\u3001\u5b9a\u671f\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u884c\u3046<\/strong><br \/>\n\u76ee\u6a19\u7ba1\u7406\u3067\u306f\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304b\u3089\u62c5\u5f53\u8005\u3078\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u3068\u3066\u3082\u91cd\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u76ee\u6a19\u7ba1\u7406\u3092\u9069\u5207\u306b\u884c\u3048\u3066\u3044\u308b\u30c1\u30fc\u30e0\u3067\u306f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3059\u308b\u6a5f\u4f1a\u304c\u975e\u5e38\u306b\u591a\u304f\u767a\u751f\u3057\u307e\u3059\u3002\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u3042\u307e\u308a\u306b\u5c11\u306a\u3044\u5834\u5408\u306f\u3001\u76ee\u6a19\u7ba1\u7406\u304c\u6b63\u3057\u304f\u904b\u7528\u3055\u308c\u3066\u3044\u306a\u3044\u72b6\u6cc1\u306b\u3042\u308b\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u76ee\u6a19\u7ba1\u7406\u306e\u904b\u7528\u306b\u306f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u30021on1\u3084\u9762\u8ac7\u3001\u30c1\u30fc\u30e0MTG\u3092\u6d3b\u7528\u3057\u3001\u9069\u5207\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u884c\u3063\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u25a0\u307e\u3068\u3081<\/strong><br \/>\nKPI\u306f\u30d7\u30ed\u30bb\u30b9\u306e\u7ba1\u7406\u3001\u4e2d\u9593\u76ee\u6a19\u3067\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u7d44\u7e54\u5168\u4f53\u3067\u5927\u304d\u306a\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u52b9\u679c\u7684\u306a\u7ba1\u7406\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n<p>\u9069\u5207\u306a\u55b6\u696d\u76ee\u6a19\u3092\u8a2d\u5b9a\u3067\u304d\u3066\u3082\u3001\u305d\u308c\u3092\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304c\u9069\u5207\u306b\u7ba1\u7406\u3067\u304d\u306a\u3044\u3068\u3001\u55b6\u696d\u62c5\u5f53\u8005\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6700\u5927\u5316\u306f\u898b\u8fbc\u3081\u307e\u305b\u3093\u3002<\/p>\n<p>\u55b6\u696d\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u306b\u306f\u3001\u306a\u305c\u3053\u306e\u3088\u3046\u306a\u58f2\u4e0a\u76ee\u6a19\u304c\u8a2d\u5b9a\u3055\u308c\u305f\u306e\u304b\u3001\u306a\u305c\u3053\u308c\u3060\u3051\u58f2\u4e0a\u3092\u4e0a\u3052\u306a\u3051\u308c\u3070\u3044\u3051\u306a\u3044\u306e\u304b\u3082\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u55b6\u696d\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u4f1a\u793e\u306e\u6570\u5024\u76ee\u6a19\u3092\u6df1\u304f\u7406\u89e3\u3057\u3001\u76ee\u6a19\u306e\u6570\u5024\u306e\u610f\u5473\u3092\u30e1\u30f3\u30d0\u30fc\u306b\u5bfe\u3057\u3066\u5341\u5206\u306a\u8aac\u660e\u304c\u3067\u304d\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u3084\u307f\u304f\u3082\u306b\u76ee\u6a19\u8a2d\u5b9a\u3092\u884c\u3046\u306e\u3067\u306f\u306a\u304f\u3001\u6b63\u3057\u3044KPI\u8a2d\u8a08\u3068\u6570\u5024\u7ba1\u7406\u3092\u904b\u7528\u3059\u308b\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u306e\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u304c\u3042\u3063\u3066\u3053\u305d\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002<\/p>\n<p>KPI\u306e\u57fa\u672c\u306e\u8003\u3048\u65b9\u3092\u7406\u89e3\u3057\u305f\u4e0a\u3067\u3001\u8a08\u753b\u306a\u304f\u76ee\u6a19\u9054\u6210\u3092\u76ee\u6307\u3059\u306e\u3067\u306f\u306a\u304f\u3001\u55b6\u696d\u76ee\u6a19\u304b\u3089\u9054\u6210\u3059\u308b\u3079\u304d\u6570\u5024\u3092\u9006\u7b97\u3057\u3066\u884c\u52d5\u76ee\u6a19\u3092\u7acb\u3066\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u55b6\u696d\u62c5\u5f53\u306e\u7d4c\u9a13\u3084\u80fd\u529b\u3092\u3082\u3068\u306b\u9054\u6210\u53ef\u80fd\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3001\u30c1\u30fc\u30e0\u306e\u6226\u7565\u3092\u7b56\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p><strong>\u25a0\u6700\u5f8c\u306b<\/strong><br \/>\n\u4e2d\u5c0f\u4f01\u696d\u306e\u7d4c\u55b6\u8005\u3084\u30d9\u30f3\u30c1\u30e3\u30fc\u4f01\u696d\u306e\u8d77\u696d\u5bb6\u3082\u3057\u304f\u306f\u3001\u73fe\u5834\u306e\u55b6\u696d\u30de\u30f3\u3067\u3042\u308c\u3070\u3001<\/p>\n<p>\u30fb\u300c\u7d39\u4ecb\u55b6\u696d\u306b\u3088\u308a\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u3059\u308b\u7279\u5b9a\u306e\u5927\u624b\u4f01\u696d\u3068\u306e\u65b0\u898f\u53d6\u5f15\u306b\u6210\u529f\u3057\u305f\u3002\u300d<br \/>\n\u30fb\u300c\u9ad8\u984d\u306a\u30d7\u30ed\u30c0\u30af\u30c8\u306e\u53d7\u6ce8\u304c\u3001\u7d39\u4ecb\u8005\u306b\u3088\u308b\u30c8\u30c3\u30d7\u30c0\u30a6\u30f3\u55b6\u696d\u306e\u304a\u9670\u3067\u6c7a\u307e\u3063\u305f\u3002\u300d<br 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